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Company

Gorgias · 1 day ago

Director of Engineering, Marketing Suite

Buffalo-Niagara Area

Full-time

Remote

Director/Executive

10+ years exp

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ComputerCustomer Service

Growth Opportunities

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Responsibilities

Lead the engineering efforts behind the AI Marketing Suite, redefining marketing automation.

Drive the development of products projected to influence $200M+ in GMV in 2025.

Define Strategy & Roadmap: Shape and execute the engineering vision for the Marketing Suite, ensuring it aligns with Gorgias’s business goals and customer needs.

Build and Lead a World-Class Team: Recruit, mentor, and grow a high-performing engineering team that thrives in a fast-paced environment.

Collaborate Across Teams: Partner closely with product, design, and go-to-market teams to bring innovative ideas to life and deliver exceptional user experiences.

Deliver AI-Powered Products: Drive the development of groundbreaking AI-driven outbound marketing tools and conversational AI solutions.

Innovate at the Forefront of AI: Integrate cutting-edge artificial intelligence and machine learning technologies into the Marketing Suite, staying ahead of industry trends.

Launch Independent Products: Deliver a standalone AI Marketing Suite that operates independently from the Gorgias helpdesk.

Establish Best Practices: Create and maintain processes for code quality, scalability, and system performance, ensuring long-term reliability and excellence.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Management ExperienceSaaS Product DeliveryAI TechnologiesEvent-Driven ArchitecturesCloud-Native SolutionsScalable SystemsTeam Building SkillsAI Models ExperienceMachine Learning SystemsE-commerce PlatformsShopify KnowledgeD2C Ecosystems KnowledgeKafkaKubernetesCI/CD PipelinesCollaboration Abilities

Required

10 years in software engineering, with 5+ years in management or leadership roles.

Proven success delivering complex SaaS or marketing products to market.

Expertise in event-driven architectures, cloud-native solutions, and scalable systems.

Strong leadership and team-building skills, with experience in high-growth environments.

Excellent collaboration and communication abilities to align cross-functional teams.

Passion for leveraging AI technologies and driving category innovation.

Preferred

Experience with AI models, machine learning systems, or e-commerce platforms.

Knowledge of Shopify or D2C ecosystems.

Background in category creation or launching new product verticals.

Familiarity with tools like Kafka, Kubernetes, or modern CI/CD pipelines.

Benefits

5-week vacation (We follow each country's appropriate PTO Laws)

Paid sick leave

Paid parental leave (16 weeks)

MacBook Pro

Daily lunch stipend ($15/ per workday)

Health insurance with up to 100% of premiums paid for employees - Blue Shield & Kaiser (CA only) explore our plans

Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.

Get up to $700 to set up your workstation at home (working from home should feel breezy)

Get up to $2000 of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!