Contact Center Development Operations Engineer II @ National Spinning Co., Inc. (USA) | Jobright.ai
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Contact Center Development Operations Engineer II jobs in United States
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National Spinning Co., Inc. (USA) ยท 22 hours ago

Contact Center Development Operations Engineer II

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
money$105K/yr - $139K/yr
date10+ years exp
ftfMaximize your interview chances
Consumer GoodsManufacturing

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Responsibilities

Implement advanced Contact Center solutions using Five9, Avaya AEP, and Cisco Webex Contact Center.
Implement Contact Center Adjacent technologies from Calabrio, Verant, eGain, etc.
Collaborate with clients to understand their business requirements and translate them into technical solutions.
Optimize existing customer interaction systems for better performance and user experience.
Provide technical leadership and guidance during the implementation of Contact Center Solutions.
Conduct regular system audits and generate reports on system performance and customer satisfaction metrics.
Work closely with cross-functional teams, including Project Managers, Business Analysts, and Developers, to ensure seamless solution delivery.
Stay updated with the latest trends and advancements in Contact Center technologies and apply them to enhance service offerings.
Support escalations from the service desk and be available for on-call responsibilities.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Contact Center SolutionsIVR solutionsFive9Cisco Webex Contact CenterAvaya AEPAWS ConnectGoogle CCAICisco CPaaSSIPVoIPScripting languagesProgramming languages

Required

Two years of College or Technical School resulting in an Associate's Degree or equivalent
10 plus Years of Experience providing support and development for Contact Center solutions.
Experience with Contact Center Solutions, for example, Five9, Avaya AEP, Cisco Webex Contact Center, AWS Connect, Google CCAI, and Cisco CPaaS.
Proven track record of delivering IVR solutions that enhance customer experience.
Proficiency in scripting and programming languages relevant to Contact Center Solutions.
Understanding of voice and telephony protocols, SIP, VoIP, and related technologies.

Company

National Spinning Co., Inc. (USA)

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National Spinning Co., Inc. is a US-based manufacturer and distributor consisting of three divisions: National Spinning Co.
dateFounded in 1921
location
Washington, North Carolina, USA
people-size501-1,000 employees
web-link
https://www.natspin.com/

Funding

Current Stage
Late Stage

Leadership Team

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Jim Booterbaugh
President and Chief Executive Officer
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Company data provided by crunchbase
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Orion

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