Labcorp · 1 day ago
Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)
Burlington, NC
Full-time
Remote
Entry Level
$15.25/hr - $21/hr
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Responsibilities
Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.
Initiate payment plans for patients for outstanding balances.
Routinely utilize multiple resources to resolve patient inquiries while on the phone
Maintain performance goals
Ability to become proficient with processes after completing a structured training program.
Qualification
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Required
High School Diploma or equivalent
Ability to work and learn in a fast-paced environment
Attention to detail
Perform successfully in a team environment
Excellent organization skills
Proficiency navigating multiple computer screens and applications
Alpha-Numeric data entry proficiency
Excellent communication skills
Dedicated work from home space
Ability to manage time and tasks independently while maintaining productivity
Internet download speed of at least 50 megabytes per second
No satellite internet
Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers or mobile hotspot with ethernet port.
Preferred
Previous medical and/or call center experience a plus.
Benefits
Quarterly variable bonus potential!
Generous paid time off!
Medical, Vision and Dental Insurance Options!
Flexible Spending Accounts!
401k and Employee Stock Purchase plans!
No Charge Lab Testing!
Fitness Reimbursement Program!
Tuition Reimbursement
Company
Labcorp
Labcorp specializes in providing physicians with laboratory tests.
Founded in 1978
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.85B2024-09-16Post Ipo Debt· $2B
2019-06-04Post Ipo Debt· $850M
1988-07-15IPO
Leadership Team
Adam H. Schechter
Chairman and CEO
Bill Haas
SVP, Northeastern US and Canada, Labcorp Diagnostics
Recent News
2024-12-03
2024-12-03
Company data provided by crunchbase
