85 applicants

Company

SCIEX · 11 hours ago

Customer Technical Support Specialist - REMOTE - 2nd Shift

USA - Remote

Full-time

Remote

Mid Level

$26/hr - $36/hr

3+ years exp

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BiotechnologyManufacturing

H1B Sponsor Likely

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Responsibilities

Providing advanced commercial knowledge and experience to internal and external customers.

Independently resolving complex and routine issues while mentoring and providing peer assistance for routine troubleshooting.

Distinguishing between hardware, reagent, and software issues to resolve customer’s issues over the phone or dispatching appropriate resources.

Qualification

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Lab ExperienceField ExperienceBiologyClinical Lab ScienceBiomedical EngineeringElectrical EngineeringChemistryElectromechanical InstrumentationMedical Technology Call CenterCustomer Service Experience

Required

Associate, vocational or equivalent degree in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, chemistry.

3+ years of lab or field experience required.

Ability to clearly articulate and provide direction over the phone or via email.

Preferred

Previous troubleshooting experience on electromechanical instrumentation

Previous experience in a medical technology call center, or experience in medical laboratory

Experience in a Customer Service environment

Benefits

Paid time off

Medical/dental/vision insurance

401(k)

Company

SCIEX

Glassdoor

3.3

SCIEX is a biotechnology company that sells mass spectrometers, capillary electrophoresis, and ion sources products.

Founded in 1970

Framingham, Massachusetts, USA

1001-5000 employees

http://www.sciex.com

H1B Sponsorship

SCIEX has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (5)

2022 (3)

2021 (5)

2020 (14)