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Company

Smartcat · 8 hours ago

Strategic Customer Success Manager - USA

Boston, MA

Full-time

Remote

Senior Level

5+ years exp

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Information TechnologySoftware

Growth Opportunities

No H1B

U.S. Citizen Only

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Responsibilities

Reach quarterly objectives (software consumption) from a portfolio of assigned customers and help achieve quarterly team objectives, that may vary and on average equal to 40% QoQ utilization growth

You will oversee 15-20 Strategic Accounts, each with over $1 billion in revenue

Accelerate engagement with newly registered users, through onboarding, regular customer meetings, QBRs, lunch & learns, etc., showing them the best path to success, and thus driving faster expansion and increased logo retention

Leverage your intellectual curiosity and communication skills to understand our customers' most pressing challenges and how we can help solve them

Uncover additional growth and expansion opportunities within existing accounts, searching for additional use cases and users, collaborating with Strategic Sales to drive expansion in your portfolio

Partner with Solutions Architects, Marketplace Delivery Team, and Strategic Sales to enable and accelerate the growth of your portfolio through exceptional onboarding and support

Generate strategic alignment with your portfolio and build business value ROI to accelerate growth to adjacent teams and business units becoming the single solution for all of their multilingual content creation needs

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementAccount ManagementB2B SaaS ExperienceData AnalysisProject ManagementFluency in EnglishCultural ToleranceRemote Team Collaboration

Required

5+ years in customer success or account management within a B2B SaaS workflow or collaboration tool company, or in a well-established translation-tech company

3+ years of project/program management background

Ability to understand the Smartcat product vision and platform functionality in depth. We are building a market network for the global industry, engaging several sides of the marketplace, and running several products combined in the all-in-one platform offering

Strong data analysis skills coupled with the ability to uncover and demonstrate value to customers

High level of intellectual curiosity, a passion for learning, and a builder mentality

Consultative and able to navigate the complexities and needs of clients across industries, size and life cycles

Integrity, full commitment, and a strong sense of ownership

Fanaticism for customer success and satisfaction: we can only succeed with happy, healthy customers

Eagerness for success and an aggressive mindset towards growth

Openness to feedback and alternative opinions and ideas

Excellent communication skills and fluency in English, both written and spoken, to interact with colleagues, customers, and partners. Knowledge of other languages is a plus

Readiness to work in a highly intense cross-functional startup environment, requiring extreme focus, a sense of urgency, and persistence to breakthrough

Exceptional commitment to evidence- and data-informed decision-making

Comfortable working with remote teams across time zones

Easy going personality, high tolerance to cultural differences