The Storage Group ยท 7 hours ago
Technical Client Support Specialist
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Responsibilities
Receive and respond to client queries, troubleshoot, and resolve technical requests in a timely and accurate manner via telephone, email, chat, and ticket system.
Respond to and assist tenant user issues with online move-in system such as password resets, payment issues via telephone, email, chat or ticket system.
Provide technical support and resolve tickets regarding website content changes, image compression/changes, plug-in installation, fix design errors including CSS or HTML
Add script to websites as needed
Assist with Gmail Suite emails
Make updates or edits to website through FTP access and/or ManageWP
Remove domains and websites from Servers
Facilitate completion of activities for our proprietary Tenant Move-In Suite for pricing, Esign, and autopay options
Update Website Plugins to current versions
Other as needed
Qualification
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Required
Excellent verbal and written skills
Excellent Customer Service skills
Knowledgeable with Web Pages, PHP, WordPress
Experience with domain management
Comfortable with the Gmail suite platform
C-Panel knowledge
Ability to perform using PHP Code
Strong skills with CSS and HTML
Problem-solving and troubleshooting experience
High school or equivalent (Required)
Customer Service: 1 year (Required)
HTML5: 2 years (Required)
PHP: 2 years (Required)
WordPress: 2 years (Required)
CSS: 2 years (Required)
Preferred
Experience using Hubspot CRM preferred
HubSpot: 1 year (Preferred)
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance