Technical Client Support Specialist @ The Storage Group | Jobright.ai
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Technical Client Support Specialist jobs in United States
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The Storage Group ยท 7 hours ago

Technical Client Support Specialist

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Insider Connection @The Storage Group

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Receive and respond to client queries, troubleshoot, and resolve technical requests in a timely and accurate manner via telephone, email, chat, and ticket system.
Respond to and assist tenant user issues with online move-in system such as password resets, payment issues via telephone, email, chat or ticket system.
Provide technical support and resolve tickets regarding website content changes, image compression/changes, plug-in installation, fix design errors including CSS or HTML
Add script to websites as needed
Assist with Gmail Suite emails
Make updates or edits to website through FTP access and/or ManageWP
Remove domains and websites from Servers
Facilitate completion of activities for our proprietary Tenant Move-In Suite for pricing, Esign, and autopay options
Update Website Plugins to current versions
Other as needed

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportPHPHTMLWordPressCSSDomain ManagementGmail SuiteC-PanelHubSpot CRMFTP AccessManageWPImage CompressionWeb PagesCan-Do Attitude

Required

Excellent verbal and written skills
Excellent Customer Service skills
Knowledgeable with Web Pages, PHP, WordPress
Experience with domain management
Comfortable with the Gmail suite platform
C-Panel knowledge
Ability to perform using PHP Code
Strong skills with CSS and HTML
Problem-solving and troubleshooting experience
High school or equivalent (Required)
Customer Service: 1 year (Required)
HTML5: 2 years (Required)
PHP: 2 years (Required)
WordPress: 2 years (Required)
CSS: 2 years (Required)

Preferred

Experience using Hubspot CRM preferred
HubSpot: 1 year (Preferred)

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Company

The Storage Group

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The Storage Group specializes in website design, SEO, pay per click advertising, reputation management and social media marketing.

Funding

Current Stage
Early Stage

Leadership Team

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Steve Lucas
Chief Executive Officer and Managing Partner
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Company data provided by crunchbase
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Orion

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