Penguin ยท 1 day ago
Ecommerce Customer Service (Gorgias)
United States
Full-time
Remote
Entry Level
$10/hr - $20/hr
1+ years exp
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Responsibilities
Deliver exceptional, personalized customer service via Gorgias for email, chat, and social media inquiries.
Manage and resolve customer questions, concerns, and issues in a professional and timely manner.
Maintain a consistent brand voice and tone while tailoring responses to individual customer needs.
Handle customer returns, exchanges, and order modifications seamlessly.
Proactively address customer feedback to improve their experience and our processes.
Collaborate with internal teams (operations, marketing, and tech) to ensure smooth customer interactions.
Contribute to building our knowledge base with helpful FAQs and guides.
Qualification
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Required
Proven experience in e-commerce customer service, ideally with a focus on personalized interactions.
Proficiency using the Gorgias platform to handle and streamline customer support tasks.
Exceptional written and verbal communication skills, with an eye for detail and a friendly tone.
Strong organizational and time management skills to handle a fast-paced work environment.
A proactive, customer-first mindset with a passion for helping people.
Ability to work part-time (20 hrs/week) or full-time (40 hrs/week) depending on your availability.
Flexibility to respond to customer inquiries outside of business hours.
Reliable internet connection and a remote workspace to deliver high-quality support.
Experience with subscription management tools like Skio is a plus.
Familiarity with e-commerce platforms like Shopify is highly desirable.
Gorgias: 1 year (Required)
Benefits
Competitive Salary and Performance-Based Incentives
Remote Work Flexibility
Dynamic and Passionate Team
Positive and Inclusive Work Culture
Opportunities for Growth
Company
Penguin
Penguin is your best source for quality, affordable health and wellness products made from CBD-rich hemp.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
unknown2021-05-17Acquired
Company data provided by crunchbase
