Monte Carlo · 6 hours ago

Customer Success Manager, Strategic Accounts (Remote US)

United States

Full-time

Remote

Senior Level

5+ years exp

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Responsibilities

Lead and manage the entire client journey from onboarding to adoption and value realization.

Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions

Plan and deliver value-based business reviews with client executives- replace with something about communicate value to execs.

Partner with customers to establish clear business goals, timelines, priorities, and success metrics.

Leverage your Monte Carlo product expertise to prescribe best practices to grow adoption and enhance the value driven from Monte Carlo.

Identify and develop relationships with client executives that include VPs, C-suite officers, founders, and CEOs

Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from Monte Carlo.

Project manage the customer journey using internal and external resources as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SuccessData products/solutionsStakeholder managementEnterprise consultingProject managementBusiness goal settingValue realizationAccount health monitoringComplex prioritization

Required

5+ years of experience in Customer Success serving enterprises or consulting for large enterprise clients (e.g. Bain, BCG, McKinsey, etc.). Strong experience with large clients with over 10k employees.

Demonstrated track record in an early-stage company or highly ambiguous environment.

Project and stakeholder management skills to orchestrate large-scale rollouts and manage through enterprise political dynamics.

Ability to prioritize complex and competing objectives.