Unity · 13 hours ago

Technical Service Desk Analyst - PT (Remote)

Las Cruces, NM

Part-time

Remote

Entry Level

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Responsibilities

Assist multiple clients across different ticketing systems.

Quickly and efficiently identify the customer’s specific information.

Resolve technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office, Win7, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.).

Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.

Using the client-based requirements within the ITIL framework, correctly assign Urgency and Impact to tickets.

Provide End-User Electronic Health Record (EHR) usability assistance to clinicians including, but not limited to doctors, nurses, and therapists.

Create an exceptional customer service experience by bringing your polished communications, patience, and empathy for the customer calling.

Capacity to work independently and effectively while maintaining good team interactions.

Partner with team members to ensure that the phones are covered during breaks, lunch, etc.

Flexibility in scheduling to meet the needs of the business.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

PC OperationsCompTIA A+ CertificationElectronic Health Record (EHR)