Servos · 14 hours ago

Senior ServiceNow Business Analyst

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

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Information Technology & Services

Hiring Manager

Kalen Kelley

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Responsibilities

Work with client stakeholders and other team members to gather requirements and translate them for technical delivery

Assist with, and coordinate, client demos, testing, and workshops to ensure a seamless project lifecycle at every iteration

Be an advocate for quality and change management while keeping ServiceNow industry standards at the core of the work being performed

Provide extensive, continuous documentation to communicate requirements and establish visibility to all relevant project information

Develop a keen understanding of the solutions we implement and our customer’s business

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNowBusiness AnalysisRequirements GatheringAgile MethodologiesWaterfall MethodologiesITIL FrameworkClient Stakeholder CommunicationBusiness Process ImprovementsOrganizational Change ManagementServiceNow AdministrationRelationship BuildingDocumentation

Required

A seasoned Business Analyst with at least 4 years of your career working with ServiceNow customers

A strong communicator that is highly capable of working directly with client stakeholders

Strongly skilled at relationship building, business process improvements, requirements gathering, defining ideal client solutions, and supporting organizational change management

An optimizer of efficiency who helps automate and streamline during project lifecycles utilizing, both, traditional (waterfall) and agile project methodologies

Familiar with basic administration of the ServiceNow platform (CSA Preferred) as well as ITIL framework

Passionate about doing the right thing, no matter how many times it takes

An adventurer who wouldn’t mind traveling up to 20% of the time