ICEYE · 16 hours ago

Solutions Delivery Support Analyst

United States

Full-time

Remote

Entry Level

$75K/yr - $80K/yr

1+ years exp

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Responsibilities

Support customers experiencing delivery issues, ensuring professional and empathetic communication

Investigate and resolve delivery related concerns including delays, errors or missing data in a timely manner

Ensure ad hoc deliveries for new customers during live events

Provide updates and resolutions to customers, ensuring their satisfaction and confidence in the process

Collaborate with internal teams to resolve root cause of delivery issues

Document and escalate complex issues to the appropriate teams

Coordinate redeliveries when necessary

Ensure all issues are tracked and resolved

Identify recurring issues and recommend improvements to enhance future service delivery

Strive to enhance customer experience by providing prompt, accurate and helpful support

Support Operations team in Flood Insights product delivery related activities as required

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

GIS softwareDisaster managementHelpdesk experienceAffinity for statisticsDatabase softwareProgrammingCritical-thinking skills