ServiceChannel · 7 hours ago

Trade Specialist

United States

Full-time

Remote

Mid, Senior Level

$68K/yr - $126K/yr

5+ years exp

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EnterpriseFacility Management

Comp. & Benefits

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Responsibilities

Review all proposals submitted within your trade expertise to ensure accuracy for our clients related to the customers repair need and adhere to proposal submission SLAs

Focus on labor hours, parts, material mark-up, etc. so our goal of most transparent pricing for our clients is fulfilled

Strong attention to detail in comparing the problem description vs. providers diagnosis and recommended scope of work for repair resolution to ensure the solution fits the need.

Collaborate with internal teams during RFPs to ensure all questions are answered clearly and accurately

Use trade knowledge and background to evaluate complicated work tasks for clients with multiple locations requiring service or projects

Review all work where the scope goes beyond normal repairs or established not to exceed (NTEs) and provide timely approvals

Update and document work order information in a timely fashion throughout the work order’s lifecycle

Collaborate with internal teams during client meetings and presentations

Learn and apply the standard operating procedures as well as identifying ways to improve them

Present the value of the trade specialist team to clients during regular business reviews

Attend client or provider meetings as needed for trade expertise

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

General contractingHandyman servicesCommercial paintingRoofingElectrical trade skillsData analysisMicrosoft Office SuiteSaaS platformsFacility Management ServicesTrade CertificationsInnovative mindset

Required

5+ years of experience in general contracting, handyman services, painting, and roofing for commercial spaces such as grocery stores, restaurants, and retail outlets, with electrical trade skills being advantageous.

Proficient in building relationships with diverse teams, clients, and providers through an easygoing interpersonal approach.

Excellent communication skills, both verbal and written

Proven data analysis and presentation abilities for various audiences, including executive level

Solid prioritization with multitasking capabilities

Experience or readiness to create and deliver presentations alongside Facility Coordinators

Background in Customer Service

Strong attention to detail

Innovative and resourceful mindset, especially in uncertain scenarios

Proficient in Microsoft Office Suite and SaaS platforms