AFC Materials Group · 6 hours ago
Customer Success Representative
United States
Full-time
Remote
Mid Level
Maximize your interview chancesAdvanced MaterialsCommercial
Hiring Manager
Diana Crossman, PHR
Insider Connection @AFC Materials Group
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Drive the growth of our product lines within food service accounts.
Develop and maintain strong customer relationships, acting as their primary contact for inquiries, issues, and support.
Conduct regular check-ins with customers to assess needs, gather feedback, and log interactions.
Educate customers on product features, best practices, and maximizing product lifecycle to ensure satisfaction and success.
Work closely with the sales and marketing teams to identify growth opportunities and contribute to new product development.
Track customer sales trends and provide actionable insights to support growth.
Identify and qualify prospects to expand the customer base, working with the Inside Customer Success Representative(s) for order management.
Regularly update the pipeline and customer interactions in Salesforce CRM.
Assist in managing customer-related projects, ensuring timely delivery and successful outcomes within scope.
Work with cross-functional teams to ensure customer requirements and timelines are met.
Communicate regularly with the Market Product Manager and Business Unit Manager to ensure project alignment and customer needs are met.
Coordinate cross-functional teams, including engineering, production, and commercial, to meet project milestones.
Work directly with Market Product Manager and Business Unit Manager on project progress.
Monitor project progress, identify potential risks, and implement mitigation strategies to ensure successful outcomes.
Prepare and proactively present project status reports to stakeholders, highlighting key achievements and addressing challenges.
Ensuring stakeholder accountability by setting clear expectations and providing regular updates.
Identify potential project risks and develop mitigation strategies. Monitor and report on project risks, providing solutions to address any issues.
Stakeholder performance reviews should be held regularly throughout the project's progress. Performance reviews are utilized to provide constructive feedback and promote continuous improvement.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Bachelor’s degree in business, Project Management, or a related field.
Proven experience in customer success, project management, or a similar role
Strong interest in cooking and familiarity with culinary trends and practices.
Excellent communication and interpersonal skills, with the ability to build rapport with diverse customers.
Highly curious and eager to learn, with a proactive approach to problem-solving.
Confident in taking calculated risks to seize new opportunities or solve problems independently.
Strong communication and negotiation skills internally and externally.
Strong organizational and time management skills, with the ability to manage multiple priorities.
Proficiency in project management tools and software.
Ability to work independently and as part of a team, with a flexible and adaptable mindset.
Highly personable, with the ability to connect authentically with customers and internal teams.
Demonstrates empathy and active listening skills to understand customer needs and concerns.
Willingness and ability to travel domestically and internationally up to 50% of the time.
Travel to AFC’s corporate headquarters in Lake in the Hills, IL. (35 miles NW of O’Hare International Airport) several times per year.
Benefits
Comprehensive benefits package, including medical, dental, and vision coverage
Employee Assistance Program (EAP)
Company paid life insurance
401(k) retirement plan with company match
Generous paid time off (PTO) and 10 paid holidays, no waiting period
Opportunities for personal and professional growth within the organization
Company
AFC Materials Group
AFC Materials Group is provider of high temperature and non-stick solutions.
Founded in 1988
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Richard D. Turek
CEO
Recent News
Med-Tech Innovation
2023-04-15
Company data provided by crunchbase
