SoftServe · 13 hours ago

Client Partner (NV / UT / AZ)

United States

Full-time

Remote

Mid Level

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Health CareMedia and Entertainment

Growth Opportunities

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Responsibilities

Lead business development activities, develop new opportunities in existing client(s), and achieve sales booking and billing targets

Develop and maintain a Key Account Plan to lead a comprehensive account strategy based on a deep understanding of the client’s pain points and goals. Build and grow relationships with relevant decision-makers that results in increased account revenue and wallet share

Use personal expertise to uncover client’s known and unknown needs and goals, communicate and persuasively deliver the value proposition for all of the services offered by SoftServe, empowered to present a clear rationale to gain the customer's agreement

Facilitate the opportunity and proposal management activities; ask relevant questions, exhibit genuine curiosity, evaluate the level of interest, identify areas requiring further information and facilitate follow-up sessions with client to monitor progress

As the customer champion you collaborate in cross-functional teams to build strong relationships: team up with account execs on accounts that will be added to your portfolio, lead account development activities with the customer as well as Partner teams, liaise with services teams to understand customer's business goals, project goals and success for effective cooperation

Achieve superior NPS scores with clients. Provide input into Client participation in SS NPS process, monitor customer satisfaction at each stakeholder level, and initiate changes needed to increase satisfaction. Provide leadership

Build trust, expand network and reputation with clients at all appropriate levels, including senior technology and business executives to drive and execute an effective account growth strategy

Ensure quality data (CRM) to enable effective customer retention and business development activities, identifying and resolving issues

Ensure operational compliance through a deep knowledge and understanding of the organization's policies, target APMs for accounts and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Understand major IT infrastructure and Security requirements at client side

Be an active member of our Client Partner Community, participate in development of your own capabilities (assessment and development planning activities, formal/informal trainings, external professional accreditation)

Expected to embrace our Company Values, as a SoftServian you are committed to promoting and supporting a work environment built upon mutual cooperation and respect for one another

Collaborate with internal and external stakeholders to support timeliness of invoice processing. Leverage client relationships to prompt facilitation of payment, as deemed appropriate.

Crisis resolution (strategizing, approving, communicating, overall support, etc.)

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Business DevelopmentAccount ManagementConsultative SalesIT ConsultingSoftware DevelopmentClient Relationship ManagementProject ManagementCRM ManagementCrisis ResolutionMulti-Cultural TeamworkContract ManagementIT Infrastructure Knowledge