Swooped · 9 hours ago

Community Manager

United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Engage and build relationships with players across numerous community platforms including Steam, Meta, Discord, and more.

Provide timely responses to community posts and reviews on Steam and Meta platforms, addressing support needs for all intellectual properties.

Develop and implement strategies to attract new members to the Discord community.

Provide timely responses to the community on Discord, answering support needs, general engagement, and sharing information.

Work closely with the Customer Support team to ensure common community issues are being surfaced and addressed.

Be the primary representative for the live-service game to the community, serving as the voice to the player, sharing information, updates, and collecting feedback.

Analyze community conversations weekly, creating a feedback strategy and system loop between the community and internal stakeholders to relay valuable input to improve brand offerings.

Collaborate with the Social Media Manager and Sr. Lead of Communications to align on marketing initiatives, sharing information with the community and driving engagement with the brand.

Coordinate and participate in Community Play Days and community-driven Q&As on a bi-weekly and quarterly basis.

Refresh community guidelines ensuring adherence to the brand.

Confidently monitor and moderate community conversations ensuring adherence to community guidelines.

Develop community engagement and growth performance metrics, providing weekly performance analysis and reporting on player sentiment, community health, and growth with strategies to overcome any setbacks.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Community managementDiscordData analysisCopywritingVR knowledgeRelationship building

Required

Deep understanding of community management platforms and ecosystems.

Exemplary product and brand communications, copywriting, and creative writing skills.

Outgoing and proactive in connecting with the community to build relationships.

Knowledge of the video game landscape, with a focus on VR and its nuances.

Organized self-starter, with demonstrated ability to plan and self-manage concurrent content pipelines and programs, while working in a team environment.

Ability to aggregate and analyze data, communicating key learnings cross-functionally.

Must have excellent communication, time management, relationship building, conflict management, and organizational skills.

Must have the ability to give and receive constructive feedback.

Should be able to multi-task and adapt easily to change.

Positive, professional, collaborative, and flexible attitude.

High School Diploma or equivalent.

Minimum 3 years experience in community management on a live-service game.

Experience with Discord.