TekWissen ® · 7 hours ago
Sr. Technical (SONiC Specialist) Support Engineer
United States
Contract
Remote
Senior Level, Lead/Staff
$65/hr - $65/hr
10+ years exp
Maximize your interview chancesInformation Technology
Hiring Manager
Venkat J Swaroop
Insider Connection @TekWissen ®
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Responsibilities
Provide expert-level triage and escalation support to frontline TAC engineers.
Troubleshoot complex issues not only at the device level but across a distributed network, including SONiC, Nexus, and client IOS-XR.
Replicate customer issues in the lab, working diligently to identify root causes and resolution of issues independently and engaging the client engineering teams when needed.
Sharing lessons learned in the form of knowledge base documentation, chalk talks, and trainings.
Act as a subject matter expert on SONiC and related network architectures and protocols.
Develop and deliver advanced technical training for TAC engineers.
Collaborate with engineering and product teams to resolve intricate technical issues.
Qualification
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Required
BS in Electrical Engineering, Computer Engineering, Computer Science, Telecommunications, or a related field (MS preferred).
Minimum of 3-5 years of working knowledge with SONiC in production environments.
Minimum of 10 years working in the computer networking field.
Proven ability to act as a Level 3 support engineer.
Strong troubleshooting skills across distributed networks and various Network Operating Systems.
Extensive knowledge of common networking protocols such as BGP, OSPF, ISIS, EVPN, VXLAN, MPLS, and Segment Routing.
Experience with AI-specific protocols, including RDMA.
Proficiency in protocols and technologies used in enterprise data centers and cloud environments.
Proficiency in Linux and containerization technologies, specifically Docker.
Preferred
In-depth knowledge of AI infrastructure networks and related protocols, including RDMA.
Expertise in SW infrastructure components such as SAI, BSP, and SDK.
Prior experience in large web-scale content providers or cloud hosting networks.
Excellent communication and interpersonal skills.
Company
TekWissen ®
Welcome to our company, your premier partner in technology consulting, workforce solutions, payroll services, procurement, managed services, global capability centers, and venture capital support, specifically tailored for startups in the human capital sector.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rajanish Pandey
Client Partnership Manager
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