groundcover · 7 hours ago

Solution Engineer

Boston, MA

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Work with our account executives to plan, prepare and execute deals in complex and technical sales cycles.

Deliver clear presentations and demos that communicate the product uniqueness and the problems it solves

Manage the technical aspects of the entire sales cycle, including Proof of Concepts/Value

Understand and communicate customer needs to the product teams for future product enhancements.

Build solutions to fill gaps and enhance the core product

Know the Observability and log management markets well and be able to help customers choose the right solutions for them.

Be active on internal and external Slack channels

Present at conferences, meetups, podcasts, livestreams etc.

Go the extra mile to help groundcover disrupt the observability market, by offering thoughts, insights, and suggestions on how we can improve our go to market efforts, and improve the offering.

Qualification

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Technical sales experienceObservability experienceDockerKubernetesAWSGCPAzureElasticGrafanaPrometheusCustomer-facing experience

Required

Must be located and available to work during EST hours

At least 3 years experience in customer-facing technical roles

2+ years of observability experience, with a deep understanding of commercial vendors such as Datadog, Dynatrace, NewRelic, Splunk, Sumologic, Coralogix, and open source tooling such as Elastic, Loki, Grafana, Prometheus, etc.

A ‘can do’ and ‘must win’ attitude, and a willingness to roll up your sleeves to help build whatever is needed to improve our chances of winning business

Knowledge of technologies like Docker, Containers, Kubernetes, AWS, GCP, Azure, OpenShift, as well as integrating data sources such as Cloudwatch, OTel, and log and metric data, such as Prometheus, FluentD/Fluentbit

Customer facing experience - beholding an engaging personality, charisma, and the ability to command a room or zoom

Consultative and analytical, with an ability to identify and solve complete processes and infrastructure

Expect (and hopefully enjoy) frequent travel

Bachelor's degree, or equivalent, in related discipline.