Five Star Call Centers ยท 8 hours ago
Bilingual Customer Service Rep (Rewards Programs)
Greensboro, NC
Full-time
Remote
Entry Level
$15/hr - $16/hr
1+ years exp
Maximize your interview chancesCall Center
Insider Connection @Five Star Call Centers
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Responsibilities
Manage large amounts of inbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Seize opportunities to upsell products when they arise
Skillfully change from one task to another without loss of efficiency or composure
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Flexibility to cross train as requested
Qualification
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Required
Previous 1 year customer service or customer support experience required
Previous 1 year call center or office background experience required
Bilingual/Fluent in English and Spanish
Technical savvy (able to toggle between multiple browsers & systems using dual monitors)
Quick learner and able to work independently
Type 35 words per minute accurately
Strong phone and enthusiastic verbal communication skills along with active listening
Must be 18 years of age
A background check applicable with state and federal laws will be required
Preferred
Previous remote work from home experience preferred
Benefits
Paid Training - typically 2 weeks from 9:00am-6:00pm(EST)
Status - Full time-Benefit(40 hrs) eligible 1st of month after 60 days
Company
Five Star Call Centers
Five Star Call Centers is a multi-site, level 1 PCI certified call center solutions provider designed to build customer loyalty.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Troy Holt
COO & Vice President of Operations
Company data provided by crunchbase
