191 applicantsPosted by Agency

Company

National University · 11 hours ago

Salesforce Administrator Manager

United States

Full-time

Remote

Mid, Senior Level

$80K/yr - $108K/yr

6+ years exp

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Responsibilities

Support with all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.

Implement Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.

Lead and coordinate change management activities for Salesforce releases and updates, ensuring minimal disruption to end users and maximizing new feature adoption.

Manage the Sandbox environment.

Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.

Create a platform roadmap and define priorities, liaising with stakeholders.

Own the communication of any platform changes to end users and stakeholders.

Oversee data management to improve Salesforce data quality, implementing rules and automation as needed.

Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.

Create and manage continuous learning for users, providing resources, updates, and training to maximize user capability, adoption, and engagement with the platform.

Oversee the creation, organization, and updating of Salesforce technical and process documentation, ensuring resources are accessible and relevant for end users and administrators.

Management of integrated applications and third-party suppliers including AdobeSign and SMS360.

Display a commitment to deliver systems in a timely manner according to business need.

Proactively work to provide solutions to challenges as they arise.

Manage user support tickets.

Lead efforts to identify, recommend, and implement continuous improvement initiatives within the Salesforce ecosystem, fostering a culture of innovation and forward-thinking solutions.

Partner with leadership and teams on platform enhancements and troubleshooting to ensure seamless alignment across all Salesforce initiatives.

Indirectly lead, mentor, and coach the Salesforce Administrator team and support with task delegation and leadership in the absence of the Associate Director.

Other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Salesforce AdministrationSalesforce Administrator CertificationSalesforce Configuration ChangesChange ManagementData ManagementDevOps/Release ManagementSalesforce Data ToolsVisualforce/Apex DevelopmentMicrosoft Office SuiteUser Support Management

Required

Bachelor’s degree in computer science, information technology, network administration, or related field, required.

Minimum of six (6) years of Salesforce.com platform experience; or equivalent combination of education and experience.

Must possess a positive and proactive attitude to platform enhancements.

Ability to liaise with stakeholders at all levels and be available and responsive to questions; able to translate requirements into technical solutions.

Knowledge and skill in implementing Salesforce configuration changes.

Understanding of basic triggers/Apex code knowledge.

Strong written and verbal communication skills.

Ability to participate as an active team member of the team and organization and work toward a common goal.

Accepts personal accountability, proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company and oneself.

Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs/processes. Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes.

Strong analytical skills with ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy.

Advanced interpersonal skills and the ability to effectively communicate with a wide range of individuals of constituencies in a diverse community. Ability to communicate effectively orally and in writing, including translating technical language to a non-technical nature and successfully train end-users.

Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple deadlines and frequently changing priorities.

Preferred

Minimum of four (4) years as a Salesforce.com Administrator preferred.

Salesforce Administrator Certification preferred (Advanced).

DevOps/release management experience preferred.

Experience in change management and governance preferred.

Experience in higher education preferred.

Experience working in a technology-driven enterprise preferred.

Benefits

Comprehensive well-being benefits for you and your family

Company

National University

Glassdoor

3.0

National University is a private, nonprofit university that provides accessible, achievable higher education to adult learners. It is a sub-organization of National University System.

Founded in 1971

La Jolla, California, USA

1001-5000 employees