TE Connectivity · 8 hours ago
SUPV II CUSTOMER SERVICE-Remote
Fremont, CA
Full-time
Remote
Mid, Senior Level
$63K/yr - $95K/yr
5+ years exp
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Responsibilities
Leading a team of Customer Success specialists, focusing on performance management, coaching and career development.
Monitor and evaluate team performance against yearly goals, objectives and KPI targets.
Participating in developing strategies and identifying process improvements to raise customer satisfaction.
Day to day Customer Success responsibility for key regional customers.
Ownership of critical customer issues and providing team support to resolve complicated issues.
Manage all critical customer escalations in the region and facilitating solutions, with the support of the account managers.
Build and foster strong business relationships with internal and external customers to drive an extraordinary customer experience.
Collaborate with other functions such as sales, product management and operations to meet customer requirements and deliverables.
Recruit and onboard new hires.
Qualification
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Required
5+ years of experience in a customer service/account management role.
Proven experience in a customer service role with more than 3 years’ experience in a supervisory or managerial capacity.
Strong leadership and managerial skills with the ability to motivate and influence.
Excellent English written and verbal communication skills.
Great people skills along with a positive and professional attitude.
Ability to communicate with all levels in the organization (entry-level to executive).
Detail oriented, analytical person with a continuous improvement mindset.
Experience working in a manufacturing industry and a general understanding of Supply Chain Management.
Proficiency in SAP and customer relationship management (CRM) systems.
Excellent computer skills with proficiency in Microsoft 365 (Outlook, Excel, Word, PowerPoint, etc.)
Preferred
Exceptional customer service skills with a customer centric mindset.
Problem solving and decision-making abilities, with the capacity to manage escalated customer issues.
Excellent organizational and time management skills with the ability to prioritize tasks and meet deadlines.
Flexibility and adaptability to changing customer/business needs and priorities.
Ability to work well under pressure and oversee stressful situations in a professional manner.
Experience with highly demanding industries such as Electronic Manufacturing Services customers
Benefits
Health insurance
401(k)
Disability
Life insurance
Employee stock purchase plan
Paid time off
Voluntary benefits
Company
TE Connectivity
TE Connectivity is a company provides engineered electronic components, network solutions, specialty products, undersea telecommunication.
10001+ employees
H1B Sponsorship
TE Connectivity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (78)
2022 (99)
2021 (87)
2020 (77)
Funding
Current Stage
Public CompanyTotal Funding
$850M2024-07-30Post Ipo Debt· $350M
2023-01-30Post Ipo Debt· $500M
2007-06-22IPO
Leadership Team
T
Terrence R. Curtin
Chief Executive Officer
Heath A. Mitts
Chief Financial Officer
Recent News
2024-11-29
Company data provided by crunchbase
