Rentokil Pest Control North America ยท 5 hours ago
Client Services Representative, National Accounts (Remote)
Harrisburg, PA
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Answers customer/client requests or inquiries concerning services, products and concerns that may arise.
Utilizes operational system to process service requests promptly.
May be tasked to work in one or multiple queues/skill sets over various customer contact channels.
Updates all client information in corporate database and maintains the accuracy and integrity of the data.
Ensures that billing methods, pricing and tax codes are properly entered and assigned.
Ensures that service protocols and service specifications are sent with service tickets.
Notifies partners, account managers, and sales teams of account changes and client concerns.
Compiles and sends Service Program materials.
Communicates new site information to branches.
Process and communicate any and all customer account changes to include but not limited to cancellations, frequency changes, downgrades, service skips, etc
Escalates repeated concerns or unsatisfactory service concerns according to written process
May assist in mentoring new colleagues
Work schedule may be 40+ hours per week
Schedule may be during off hours or partially during weekends
Qualification
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Required
High School Diploma / GED required
1-3 years customer service experience
3-5 years data entry experience
1 year in customer service, administrative, or operational roles
Must have and express a sense of urgency when dealing with colleagues and customer concerns
Must have intermediate organizational skills
Must have intermediate verbal and written communication abilities
Must be computer literate and an intermediate level of office applications
Written and verbal communication skills
Organizational skills
Ability to multitask
Detail oriented
Ability to learn new business unit software programs as needed
Successfully meet pre-employment background screen
Preferred
Some college preferred but equivalent work experience is acceptable
Benefits
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
Tuition Reimbursement benefits (for FT Colleagues)
Company
Rentokil Pest Control North America
For more than 90 years, Rentokil has served as global experts in pest control.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Aimee Hass
Senior Marketing Business Partner
Ashley Stevenson
Regional Human Resources Business Partner
Company data provided by crunchbase
