American Family Insurance · 10 hours ago
Homeowner's Liability Claims Senior Adjuster (Primarily Home)
Madison, WI
Full-time
Remote
Mid, Senior Level
$68K/yr - $113K/yr
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Responsibilities
Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
Identify complex issues and seek assistance as needed. Handle claims on a good faith basis.
Handle 3rd party claims under multiple policy types and numerous endorsements.
Conduct on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
Respond to customer inquiries, makes appropriate decisions, and closes file as needed.
Interpret and determine policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses.
Make independent decisions and self-supervises most files and recognizes when assistance is needed.
Provide all parties with claim process and status as appropriate; answers questions or redirects to other areas.
Serve as a mentor and subject matter expert for less experienced adjusters.
Qualification
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Required
Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
Identify complex issues and seek assistance as needed. Handle claims on a good faith basis.
Handle 3rd party claims under multiple policy types and numerous endorsements.
Conduct on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
Respond to customer inquiries, makes appropriate decisions, and closes file as needed.
Interpret and determine policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses.
Make independent decisions and self-supervises most files and recognizes when assistance is needed.
Provide all parties with claim process and status as appropriate; answers questions or redirects to other areas.
Serve as a mentor and subject matter expert for less experienced adjusters.
Demonstrated experience providing customer-driven solutions, support or service.
Demonstrated experience handling 1st and 3rd party, multi-line claims.
Demonstrated experience handling simple to moderately complex.
Extensive knowledge and understanding of policies and endorsements.
Extensive knowledge of each phase of the claim handling process.
Obtain state specific property casualty claims licensing as required.
Benefits
Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave
Company
American Family Insurance
For more than 90 years, American Family Insurance has built its reputation on sound principles.
Founded in 2013
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Katelyn Staley Johnson
Managing Director
Kyle Beatty
Managing Director
Recent News
2024-04-09
globallegalchronicle.com
2024-01-19
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