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Company

Blue Cross Blue Shield of Massachusetts · 7 hours ago

Customer Service Representative | Provider Service Division | March 2025

Hingham, MA

Full-time

Remote

Entry, Mid Level

$40K/yr - $42K/yr

1+ years exp

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Responsibilities

As a call center employee, you’ll be available to our provider when they need us most

Our call center is open Monday-Friday, 8:30am – 4:30 pm EST

You’ll be scheduled for 37.5 hours/work week

We offer flexible, remote working opportunities as well as additional training and development as you grow your career

Provider Service Representatives usually spend most of each week taking calls with provider, with specific time dedicated to learning and development, and research

The more you learn, the more you’ll have opportunities to grow your career

Proactive, solution-oriented decision makers

Multi-taskers, and expert problem solvers

Analytical and critical thinkers – able to anticipate and address future needs

Able to multitask and thrive in a fast-paced, high-pressure environment

Curious, committed to learning and gathering information

Effective communicators and able to translate complicated concepts into simple terms

Emotionally intelligent and able to understand our providers’ needs and respond with guidance

Contribute to the achievement of divisional and corporate goals including MTM

Comply with corporate, division, and team policies and guidelines

Educate providers on electronic technology and track trends for process improvements

Qualification

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Customer service experienceKeyboarding proficiencyFast-paced environment experience

Required

High school diploma or equivalent required

1 year customer service experience in insurance or financial services

6+ months experience frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person

Technology savvy with strong working knowledge of computer software applications and operating systems with the ability to learn quickly and navigate through multiple systems simultaneously

Strong verbal and written communication skills

Quality and service-oriented demeanor

Effective listening and organizational skills

Demonstrate sound decision-making

Self-motivation, initiative, ability to handle multiple priorities and meet strict deadlines

Proficient computer skills (E.g., Microsoft Word, email management, Internet use, etc.)

Strong navigational skills with multiple systems and current knowledge of technology

Personal commitment to high quality performance through integrity, accountability, compassion, and teamwork

Ability to provide customer service designed to meet the customer’s needs, showing empathy and the ability to apply