Dexian · 8 hours ago
Customer Service Representative
Plano, TX
Contract
Remote
Entry Level
$17/hr - $18/hr
1+ years exp
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Responsibilities
Actively promote the company and the value of its products and services.
Interact with customers, issue orders, and analyze accounts to resolve billing inquiries, negotiate payment options/deposits and provide customers with assistance in obtaining various company products and services.
Interface with a wide variety of people both internally and externally in a diplomatic manner.
Effectively utilize resources, i.e. computer systems, software programs and phone equipment.
Consistently apply knowledge required to perform technical and procedural aspects of the position.
Identify and act on process and/or system enhancements to create efficiencies and/or better customer experience.
Bilingual, Spanish/English speaking ability, required for the bilingual position.
Diffuse customer escalations (customer save skills).
Conduct outbound calls as required.
Qualification
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Required
Bilingual, Spanish/English speaking ability, required for the bilingual position.
High school diploma, GED, or equivalent math and English skills required.
Demonstrated ability of excellent customer service skills; maintaining a calm, patient tone in face of customer objections; and questions.
Excellent problem solving skills and ability to use good judgment to make decisions.
Proficient in verbal and written communication skills including excellent listening skills.
PC Skills – Basic PC skills required. Must be able to type and talk simultaneously. Basic understanding of MS Office software required.
Basic math skills and analytical ability necessary to respond to billing inquiries.
Ability to work on a computer and utilize telephone systems as required.
Preferred
Bi-Lingual a HIGHLY preferred
High school or equivalent (Preferred)
Customer service: 1 year (Preferred)
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Founder & Chairman of the Board
Recent News
2024-05-29
Business Wire
2024-05-24
2024-05-24
Company data provided by crunchbase
