WOW! Internet, TV, & Phone · 1 day ago
Inbound Sales Specialist
Free Home, GA
Full-time
Remote
Entry Level
1+ years exp
Maximize your interview chancesInternetTelecommunications
Insider Connection @WOW! Internet, TV, & Phone
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Achieve a target number of connects, Conversion Rate, Bundle Sell-in and Whole-Home WiFi Sell-in - relative to budget
Follow all established processes and procedures regarding installation, security (customer and company), order entry, and disclosure requirements
Accurately assess individual customer needs and issues to recommend appropriate features, benefits and value of WOW!’s product. Working to sell all lines of business relative to marketing campaigns and initiatives
Field inbound calls and make outbound calls with customers/potential customers expressing interest in WOW! products or services
Maintain the sales leads database, and optimally perform outbound contact associated with the leads in an attempt to actively acquire new customers
Follow the sales call handling process to improve sales potential
Follows current company procedures, packages, and policies; additionally, communicate competitive information acquired through customer interaction with the management team
Attend all mentorship and development meetings including huddles and participate with professional observations and feedback
Embrace what we value and ensure all activity and communications entail Respect, Integrity, Servanthood and Ownership
Other duties as assigned
Qualification
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Required
High school diploma or equivalent
Able to read and interpret documents (scorecard metrics/data, safety rules, sales presentations, product information, and training materials)
Able to present sophisticated information on the telephone to customers clearly and expertly
Able to detail customer interactions in writing
Use persuasive techniques effectively to overcome objections
Like solving practical problems presented by customers
Have a resilient, positive attitude
Thrive in a fast-paced call center environment
Need to be windows proficient and capable of learning sophisticated billing systems (ICOM’s or USHA experience a plus)
Need to be Google Gsuite and Microsoft Office proficient
Preferred
College education in Sales, Marketing or Business preferred
At least one year of sales experience strongly preferred
Customer Relationship Management CRM (i.e. Salesforce) experience is helpful
Experience using a dialer a plus
Company
WOW! Internet, TV, & Phone
We’re one of America’s top broadband providers. More than 3,000 employees across 300 communities, all with one mission.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$325MKey Investors
Crestview Partners
2024-10-15Post Ipo Debt· $200M
2017-05-25IPO
2015-12-10Private Equity· $125M
Leadership Team
Henry Hryckiewicz
CTO
Don Schena
Chief Customer Experience Officer
Recent News
PR Newswire
2024-11-04
2024-10-11
Company data provided by crunchbase
