Filmhub · 8 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
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Responsibilities
Having a fundamental understanding of (1) Filmhub services, processes, and technology, (2) client persona types (expectations, challenges, knowledge level), and (3) industry overview (distribution process, competitive landscape, industry standards)
Building a book of business from a high volume of inbound clients (with the freedom to bring in outbound leads). In 12 months you will have developed a book of business of 1,500+ clients and are consistently acquiring 150+ titles each month.
Engaging and supporting clients through a high volume of emails sent (400-500), meetings held (10-20), and tickets answered (80-120) per week.
Identifying, improving, and sharing internal and external resources to help streamline processes to enable the acquisition of titles and mitigate support needs and ticket volume.
Becoming a Filmhub Brand Ambassador - providing product demonstrations and education through individual and group presentations.
Comfortably and confidently upsell clients into our Distribution Plus and Pro relationship levels thus driving subscription revenue and providing them the accompanying elevated services.
Qualification
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Required
Fundamental understanding of Filmhub services, processes, and technology
Understanding of client persona types (expectations, challenges, knowledge level)
Knowledge of industry overview (distribution process, competitive landscape, industry standards)
Ability to build a book of business from a high volume of inbound clients
Engaging and supporting clients through a high volume of emails sent (400-500), meetings held (10-20), and tickets answered (80-120) per week
Identifying, improving, and sharing internal and external resources to help streamline processes
Becoming a Filmhub Brand Ambassador - providing product demonstrations and education
Comfortably and confidently upsell clients into our Distribution Plus and Pro relationship levels
Time Management - Consistently manage a high volume of activity without getting overwhelmed
Empathy - Ability to understand and empathize with clients’ concerns and challenges
Metrics Obsessed - Obsessed with meeting and exceeding daily, weekly, and monthly goals
Problem-solving - Identify issues and find creative solutions to meet client needs
Product Knowledge - Deep understanding of Filmhub’s technology and services
Adaptability - Ability to adapt to changing circumstances
Communication - Strong verbal and written communication skills
Basic proficiency in data analysis tools (e.g., PopSQL, Microsoft Excel, Google Sheets)
Proficiency in using CRM software (e.g., Salesforce, HubSpot, Zendesk)
Company
Filmhub
Filmhub is a the #1 distribution platform for Filmmakers and Streaming Channels.
Founded in 2016
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$7.25MKey Investors
Andreessen HorowitzFundersClub
2022-01-19Seed· $6.8M
2017-05-22Pre Seed· $0.45M
Leadership Team
A
Alan d'Escragnolle
CEO & Co-Founder
Klaus Badelt
Founder & CEO
Company data provided by crunchbase
