CrowdStrike · 8 hours ago
Principal Business Operations Analyst, Falcon Complete (Remote)
CA
Full-time
Remote
Senior Level, Lead/Staff
$120K/yr - $200K/yr
5+ years exp
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Responsibilities
Lead discussions with the business to analyze and define processes at the enterprise level, including pain points, key gaps, metrics and improvement areas.
Identify and implement process improvements to streamline workflows
Partner with the business to understand challenges and process impacts in order achieve business objectives
Execute on continuous process improvements through metrics and reporting
Manage and be the source of truth for Falcon Complete data
Integrate systems, enhance tool functionality, and automate tasks to provide a seamless experience for end users
Support Falcon Complete teams in project setup and/or wrap-up activities to aid in accurate resource planning, revenue forecasting & recognition, revenue activities, and engagement analytics
Collaborate with cross-functional teams for modifications to operational workflows
Partner with leadership teams and appropriate stakeholders to identify and implement process changes
Outline project timelines, resource requirements, and project stakeholders and report accordingly to requesting team
Perform gap analysis, support data collection, and gather documentation resources
Analyze internal and cross-departmental business processes for efficiency
Train and assist employees to use new systems or process frameworks
Assist the team manager in mentoring and leading Business Operations team members
Assist with escalations and ensure action is taken in a timely manner
Attend and actively participate in select leadership meetings
Ensure governance is implemented for maintaining up to date documentation and accurate data for the Business Operations team
Qualification
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Required
Associate’s or Bachelor’s Degree in appropriate field of study or equivalent work experience
5+ years of experience in a business operations or business analyst role
Demonstrated project and/or program management experience
Excellent working knowledge of managed services and customer success
Experience in business process improvement, including gathering and documenting business requirements
Demonstrated experience applying business process improvement methodology to drive process improvements.
Excellent understanding and experience in Project Management and Agile Methodologies
Strong leadership, diplomatic, and motivational skills including the ability to lead up, across and down multiple business and technology organizations
Excellent written and verbal communication skills required, including experience meeting with and presenting information to senior leadership and external customers
Proven ability to work creatively and analytically in a problem-solving scenario
Able to comprehend new concepts, ask pertinent questions, execute and document ideas and concepts with little to no day-to-day direction
Forward thinking individual that has a balance of practical hands-on technical and business process experience
Advanced experience with Excel, Tableau, and Snowflake are required
Preferred
Experience with the following is highly preferred: Jira, Salesforce, Gainsight, LogScale
Benefits
Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
Company
CrowdStrike
CrowdStrike is a cybersecurity technology firm that provides cloud-delivered protection for cloud workloads, identity, and data.
5001-10000 employees
H1B Sponsorship
CrowdStrike has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (49)
2022 (84)
2021 (64)
2020 (32)
Funding
Current Stage
Public CompanyTotal Funding
$1.24BKey Investors
ARK Investment ManagementAccelCapitalG
2022-12-01Post Ipo Equity· $4.6M
2021-01-12Post Ipo Debt· $750M
2019-06-12IPO
Leadership Team
George Kurtz
President, CEO, and Founder
Mike Petronaci
Chief Technology Officer, Proactive Security
Recent News
SC Media
2024-12-11
2024-12-11
Company data provided by crunchbase
