Conexess Group · 10 hours ago

Remote! Social Media Customer Relationship Specialist

Michigan, United States

Full-time

Remote

Entry Level

1+ years exp

Maximize your interview chances

ConsultingInformation Services

Growth Opportunities

Insider Connection @Conexess Group

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store

Create and manage cases for customers needing more complex assistance.

Manage existing case load, complete follow-up tasks and achieve operational metrics.

Adhere to standard work processes and contribute to efficiencies and improvements when possible.

Proactively identify sales leads and educate in-market customers on product functionality and services.

Effectively and accurately document customer interaction

Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.

Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.

Provide exceptional customer-centric service to all internal and external customers.

Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.

Utilize correct tools to efficiently manage concurrent activities.

Qualification

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Social Media ManagementComputer NavigationTyping Proficiency

Required

1 (+) year experience in customer service related profession

Computer navigation and typing proficiency

Strong reading comprehension and written communication skills

Bachelor’s Degree (successful candidates have a four-year degree in English, marketing, business, journalism, communications or similar concentration)