Block · 10 hours ago
Global Complaints Program Manager
San Francisco Bay Area
Part-time
Remote
Senior Level
$135K/yr - $203K/yr
6+ years exp
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Responsibilities
Demonstrate extensive expertise and deep understanding of complaint management within banking or fintech
Provide objective guidance, support and advice to Block brands to promote strong Compliance controls and processes
Develop and deliver enterprise-wide complaint training initiatives
Independently perform targeted and periodic monitoring of each brand’s complaint handling operations for compliance with regulatory requirements and regulator expectations
Identify and communicate areas of non-compliance and/or material control weaknesses
Conduct comprehensive analysis of existing reports
Qualification
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Required
6+ years experience in a compliance, legal, or risk management role with a focus on complaint management.
Experience engaging with external complaint agencies and regulators, including preparing for, responding to, or attending exams and evaluations.
Ability to collaborate, communicate, and problem-solve issues with team members of all levels, and cross-functional partners across various lines of business as well as senior management.
Skill in using advanced analytical software tools, data analysis methods and specialized reporting techniques.
Ability to exercise sound judgment in making decisions.
The tenacity to deliver results proactively, resourcefully, and methodically, in addition to having the ability to develop and deliver effective solutions.
Ability to handle confidential information with discretion.
Strong written and interpersonal communication skills, with attention to detail.
Demonstrate extensive expertise and deep understanding of complaint management within banking or fintech.
Provide objective guidance, support and advice to Block brands to promote strong Compliance controls and processes.
Develop and deliver enterprise-wide complaint training initiatives.
Independently perform targeted and periodic monitoring of each brand’s complaint handling operations for compliance with regulatory requirements and regulator expectations.
Identify and communicate areas of non-compliance and/or material control weaknesses.
Conduct comprehensive analysis of existing reports.
Preferred
Relevant industry certifications (e.g. CAMS, CRCM, CFE).
Domain expertise in data analytics and visualization platforms.
Company
Block
Block is one company built from many blocks, all united by the same purpose of economic empowerment.
10001+ employees
H1B Sponsorship
Block has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (172)
2022 (350)
2021 (22)
Funding
Current Stage
Late StageLeadership Team
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Chief Financial Officer
Lookman Olusanya
CFO, Square
Recent News
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Business Journals
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