Be an early applicantLess than 25 applicants

Company

Cleveland Clinic · 7 hours ago

Patient Liaison Program Coordinator – Length of Stay

Cleveland, OH

Full-time

Remote

Mid Level

3+ years exp

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Health CareHospital

H1B Sponsor Likely

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Responsibilities

Promote an integrated/coordinated approach to manage the continuum of care for the patient and their family members.

Serve as a liaison to patients with internal and external care providers and processes of care within their area and across the enterprise.

Provide input to developing standard operating procedures that will guide and build a program that effectively supports the care of patients.

Be involved in the implementation of new processes that will guide patients to the appropriate resources and support services they need to improve the patient experience.

Proactively round to meet new patients and promote available programs and services.

Provide education.

Capture patterns of successes and challenges within the patient experience and enter them into a database to perform analysis that will drive improvements to patient services.

Work with other areas within the Institute and across the enterprise to implement services that meet the needs of the patient or the patient’s family.

Identify, evaluate, and resolve patient complaints.

Perform all duties of liaison in the absence of a manager to resolve complaints or use effective reasoning as in when to escalate an issue for problem resolution.

Document all contacts.

Remove barriers to care and facilitate coordination of care.

Facilitate communication or responses to patient needs.

Ensures positive working relationships between physicians, caregivers, patients and families.

Support the highest quality of patient standards.

Qualification

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EPIC Systems ExperiencePsychologySociologyHealth System NavigationPatient ExperienceAdministrative ExperienceData Analysis

Required

EPIC Systems Experience

Associate’s degree in communication, psychology, sociology or a related field.

Three years of related experience in customer relations with diverse patient/culture populations.

A high school diploma/GED and five years of progressively responsible experience may substitute the education requirement.

Preferred

Bachelor’s degree.

Administrative experience working in a skilled nursing facility.

Familiar with health system navigation and the patient experience

Live in the Cleveland area.

Company

Cleveland Clinic

Glassdoor

3.6

Cleveland Clinic is a non-profit medical center that combines clinical and hospital care with research and education.

Founded in 1921

Cleveland, Ohio, USA

10001+ employees

http://my.clevelandclinic.org

H1B Sponsorship

Cleveland Clinic has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (70)

2022 (66)

2021 (81)

2020 (52)