EssilorLuxottica · 5 hours ago

Remote Customer Service Representative (Bilingual Spanish)

San Antonio, TX

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Assists customers telephonically and non-telephonically with service and support issues.

Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.

Acts as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.

Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica Retail expectations.

Uses courteous and professional language.

Works effectively in a team environment.

Creates a win-win resolution to problems.

Qualification

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Fluent in SpanishCustomer service experienceBasic math skillsPC knowledgeMicrosoft Office proficiencyWritten correspondence skillsEnglish comprehensionProblem resolution skillsTeamwork skills

Required

High School or equivalent

1+ year(s) experience in a customer service environment

Must be fluent in Spanish

Ability to produce quality and professional written correspondence with customers

Ability to demonstrate and perform basic math

Customer service orientation

Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers

Commitment to providing resolution to customer issues on the first contact

Strong English and Spanish comprehension and a good command of grammar