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Company

Ensemble Health Partners · 7 hours ago

Epic Optimization Specialist

United States

Full-time

Remote

Mid Level

$83K/yr - $159K/yr

3+ years exp

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Responsibilities

Developing and implementing long-term best practice Epic strategy across both operations and IT

Ensuring all parties involved understand the significance and impact of upcoming changes

Assisting in educating operational leadership in process improvement and Epic best practices

Responsible for helping to implement policies

Work with Revenue Cycle leaders on reporting, work queue strategy and workflow design

Help to increase revenue through standardizing workflows and process improvement

Serve as the lead for Epic issues identified and new change requests

Produces and reviews decision documents, SBARDs, other documents needed to support build work

Runs client meetings and monitors client happiness

Denial reduction

DNFB/CFB reduction

Late charge reduction

Registration accuracy

Scheduling accuracy

Authorization capture

Coding accuracy

Overall productivity improvement

Works collaboratively with revenue cycle leadership and Epic IT leadership to develop best practice processes and Epic functionality

Develops, with participation of revenue cycle leadership and IT, project plans and timelines for large performance improvement projects

Develops weekly/monthly status reports of projects and ensures agreed upon timelines are met

Advises operational leaders on Epic best practices and adheres to system guidelines

Monitors Key Performance Indicators and makes recommendations on Epic workflows or enhancements that provide the greatest impact and improvement

Maintains deep understanding of Epic functionality and maintains all certifications and new release updates

Performs account level reviews and audits to ensure optimal system performance

Produces high-quality materials for internal and external use

Performs system build as determined by IT change control process

Participates in Integrated and User Acceptance Testing as dictated by IT change control

Supports the IT team by logging tickets, keeping up with status of tickets, ensuring timely response and turnaround of tickets, and escalating tickets as necessary

Responsible for assisting the education department in the development of training materials, curriculum and tip sheets related to Epic

Performs direct observations in operational areas to ensure Epic best practice workflows are being adhered to and makes note of any areas of educational opportunity

Supports revenue cycle leadership in any Epic certification processes and serves as a subject matter expert in Epic system functionality

Strives to educate revenue cycle leadership in practical Epic system knowledge to build expertise in operations

Participates in assessments to identify opportunities for client improvement

Supports sales team in advising new clients and answering inquiries about system functionality

Develops materials to support sales, including marketing materials

Identifies new opportunities for client engagements

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Epic CertificationEpic Administrator CertificationEpic build experienceRevenue cycle operationsPerformance improvementInterface knowledgeTraining materials developmentClient engagementProject planning

Required

Must have a current Epic Certification within a Revenue Cycle focused module

Must have Epic Administrator Certification in a Revenue Cycle focused module

3+ years of Epic build experience in Epic revenue cycle functions (billing and patient access areas preferred)

Strong implementation background

Working knowledge with other revenue cycle focused Epic applications

Working understanding of interface and interface messages

Strong working knowledge of the hospital and/or ambulatory revenue cycle operations

Preferred

4 year/ Bachelors Degree preferred or equivalent experience

While we do not expect this position to be 100% travel, we do expect that the specialist will need to travel periodically. For this reason, the specialist should be available to travel up to 25%