Sirva · 8 hours ago
Manager, US Government Client Services (Virtual, United States)
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ConsultingCustomer Service
No H1BU.S. Citizen Only
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Responsibilities
Manages all aspects of the day to day activities as the People Manager of the team, including
Coaching and training
Monitors staff performance continuously and at a minimum formally appraises staff annually
Manages case load assignments and rebalances as needed
Ensures consistency with key standard practices – conducts desk audits, etc.
Ensures compliance with client contract requirements and company policy/practices
Ensures compliance with client SLA targets
Builds productive and effective relationships with clients, assignees and suppliers as well as within Sirva
Onboards employees to team and ensures training to perform role effectively
Develops People Manager skills of the Team Leader
As required, directly manages assignment/relocations of identified high profile employees (VIPs)
Conducts in-process customer survey
Escalation and resolution manager for client and team members
Continually assesses opportunities to expand client relationship, improve team performance and internal processes with Director
Monitors and manages (through Global Alliance Management) the effective service delivery of third party vendors
Maintains data integrity, and ensures the timely production of effective and valid data for client and internal use; for regional account owners, creates reports for regional client contacts
Prepares for and contributes to regular client review meetings
Participates as appropriate in special projects (for example, RFPs; improving Sirva's ability to compete in the marketplace; improving efficiency, etc)
Works with the Implementation team during execution of new account plans, ensuring that communication bridges, policies and procedures and processes are in place; manages successful transition of terminated accounts
Undertakes other assignments as required
Qualification
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Required
Bachelor’s Degree or equivalent
5+ years of experience as a relocation Consultant/People Manager or similar customer service roles, including people management experience, or 2 years of experience as a Team Leader (or other people management function) with Sirva
Experience with US domestic account teams and real estate experience required (real estate sales, title/escrow or mortgage)
Fluency in speaking and writing English required
Proficient in IT applications (e.g., Microsoft Office: Word, Power Point, Excel)
You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation
Preferred
Relocation industry experience preferred
CRP and GMS certification preferred
Demonstrated experience/knowledge in the areas of immigration, balance sheets, assignment package review, assignee transfer process, international payroll issues (including reconciliations) year–end process, reporting requirements, cost projections and policy development and the application of this knowledge to moderately complex client situations ability to manage a multicultural and virtual team
Benefits
Competitive salary and incentive plans
Workplace flexibility for a balanced work/life approach
Comprehensive benefits packages and wellness program
Generous company-paid vacation days and holiday time
Challenging, collaborative, diverse corporate culture
Ongoing opportunities for learning and career development
Company
Sirva
SIRVA provides mobility & relocation services to corporate customers, individual consumers, and military and government agencies worldwide.
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-08-01Series Unknown
2018-05-23Acquired
2003-11-26IPO
Recent News
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2024-02-23
2022-08-01
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