Be an early applicantLess than 25 applicants

Company

FMG · 7 hours ago

Customer Success Coordinator (Remote)

Midvale, UT

Full-time

Remote

Entry Level

$16/hr - $17.50/hr

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Culture & Values

Insider Connection @FMG

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Clear and professional communication with subscribers via phone, email, and video conference to collaborate on building their website

Adapt your approach to a wide range of subscribers, from those who are more 'hands-on' to those who want more guidance and support

Build subscribers’ websites using our proprietary content management system (CMS)

Notate your work in our client relationship management software (Hubspot)

Manage your calendar and schedule with a workload of 30+ projects

Set proper expectations with subscribers throughout the setup process, keeping them on target and within the expected timeframe

Work closely with other departments (Fulfillment, Domains, Copywriting and Front End Devs) to accomplish tasks related to building or launching websites

Access to a private & secure workspace, free from distractions

Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor

An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Content Management SystemHTMLCSSHubspotProject Management

Required

Prior Customer Service or Support experience

Time Management

Professional oral and written communication skills

Highly organized

Self driven

An eye for design

Preferred

Project management experience will be extremely helpful

Interest in HTML, CSS is a plus

Benefits

Generous paid Holiday schedule with a paid Winter Holiday Shutdown week

Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave

Robust Insurance Plan including:

$0 co-pay Telehealth plan

Dental

Vision

Health Savings Account (HSA) with generous employer contributions

Flexible Spending Accounts (FSA)

Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage

Company-paid Short & Long Term Disability coverage

Company-paid Employee Assistance Program (EAP)

Matching 401(k) with immediate full vesting

Employee Events Committee that plans fun in-person and virtual events

On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit

Internet & Gym Reimbursement!

Work computer equipment is provided to help you succeed :)

Company

FMG

From day one, we’ve been dedicated to helping financial advisors build their businesses, expand their influence, and strengthen relationships with customers.

Founded in 2011