K&N Engineering ยท 7 hours ago
CUSTOMER SERVICE SPECIALIST
Grand Prairie, TX
Full-time
Remote
Entry Level
$17/hr - $17/hr
1+ years exp
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Responsibilities
Data entry is a large part of this position.
Operate and navigate the software utilized by K&Ns Customer Service Team.
Identify and provide solutions to issues with orders and returns, including but not limited to overages, shortages, keying errors, shipping issues and other concerns.
Manage inbound calls, live chats and emails in a timely manner - Escalate calls and emails as appropriate.
Provide information or make sales directly to customers via the telephone, through email, or via chat messages.
Respond to customer queries with information about products and services.
Other duties as assigned.
Qualification
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Required
Accurate data entry skills related to the duties and responsibilities of the position.
Understanding of customer accounts and their details.
Ability to navigate and operate K&N's business management software related to the duties and responsibilities of the position.
Ability to navigate and operate K&N's Call Center Queue Management software.
Ability to navigate and operate K&N's and its brand websites the same as a consumer would.
Ability to identify and effectively communicate information related to the products offered.
Proficiency communicating with customers over the phone, via email and online chat.
Ability to simultaneously handle multiple duties, manage time, and follow through on assignments with little supervision.
Ability to regularly enter orders and returns with no to minimal errors.
Ability to identify and develop solutions to complex situations.
Ability to manage projects and tasks without supervision.
Preferred
1 or more years or equivalent of office or inside customer service / call center experience highly preferred.
1 or more years of experience working in customer service or data entry industry preferred.
High School Diploma or equivalent; some college preferred.
Automotive enthusiasm is highly preferred.
Solid working knowledge of Microsoft Outlook, Word, and Excel.
Typing and 10-key skills with an emphasis on production and accuracy.
Company
K&N Engineering
K&N Engineering is an automotive company that offers air filters, air intakes, oil filters, and cabin filters.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
S
Stephen Kasprisin
Chief Financial Officer
L
Luis Cupajita
CIO
Recent News
2023-12-22
Company data provided by crunchbase
