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Company

FinThrive · 12 hours ago

Implementation Specialist

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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BillingConsulting

H1B Sponsor Likely

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Responsibilities

Assess current-state business processes and suggest best-practice solutions using FinThrive’s technology

Partner with clients to design, document, and deploy application configurations and specifications

Translate business requirements into functional specifications

Serve as a liaison with custom development teams to create integration solutions or reports

Ensure proper deployment of solutions through testing

Problem-solve and perform analysis of errors based on end-user or quality testing

Act as a subject matter expert in application, implementation configuration, and deployment

Provide a consistently positive experience for all client resources, focusing on client-centric best practices and relationship management

Coordinate activities amongst Customer Delivery resources to ensure successful product and service implementations, promoting an overall positive client experience

Manage multiple customers through the successful implementation of FinThrive Patient Access and Revenue Cycle Technology solutions

Ensure the successful completion of quality product and solution implementations utilizing strong leadership, project, and resource management skills

Set and manage customer expectations

Understand product data requirements and their relation to product features and functionality

Remain current on release updates and product knowledge for assigned products

Provide coordination and clear communication via phone, email, and SFDC on the case or other client implementation and support activities to both internal and external customers

Maintain implementation documentation repository

Maintain a high level of commitment to superior customer satisfaction throughout the entire duration of the customer relationship

Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

Qualification

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Patient Access knowledgeRevenue Cycle knowledgeEMR experienceMS Office proficiencyHIPAA complianceDocumentation managementProject management

Required

2+ years of Hospital or ambulatory Patient Access and Revenue Cycle knowledge or experience

1+ years of demonstrated experience with an EMR (ex. Epic, Meditech, Cerner)

Excellent written and verbal communication skills

Strong organization, analytical, and problem-solving skills, as well as detail-oriented

Demonstrated ability to work in a team environment that requires quick turnaround and quality output

Ability to prioritize workload and work efficiently without supervision

Knowledge of all MS Office Products

Ability to work concurrently on multiple projects with several teams

Travel Required: up to 10%

Preferred

Experience with FinThrive’s Contract Management Solution

Associate or Bachelor's degree

Prior experience in implementing and/or supporting Healthcare and/or financial packages

Prior experience in implementing and/or supporting software applications

Previous experience in hospital revenue cycle operations, consulting, or general finance

Prior experience with direct client / external-facing engagements

Comprehensive understanding of the hospital revenue cycle

Company

FinThrive

Glassdoor

3.3

FinThrive is a revenue management company that provides medical billing and coding services.

Founded in 1999

Alpharetta, Georgia, USA

1001-5000 employees

https://finthrive.com

H1B Sponsorship

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2023 (20)

2022 (10)