Medallia · 6 hours ago
Professional Services, Senior Analyst
United States
Full-time
Remote
Mid, Senior Level
3+ years exp
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Responsibilities
Collect customer requirements and create technical specifications.
Configure the Medallia platform to meet customer requirements.
Support QA, client UAT, and launch processes.
Provide support in client meetings by leveraging in-depth knowledge of Medallia’s platform capabilities.
Partner with client teams to resolve technical issues/inquiries.
Qualification
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Required
3+ years of experience successfully managing and retaining clients while leveraging software
Education: BA/BS, with evidence of technical experience or equivalent work experience.
Preferred
Lightning-fast learner and great problem-solver
Ability to work independently on low to medium complexity assignments.
Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders.
Ability to understand, synthesize, and translate between business problems and technical concepts.
Growth-minded; desire for continuous learning and proactively driving initiatives for improvement.
Thrive in a high-growth, fast-paced environment.
Exposure to common web technologies, such as JavaScript, XML, HTML, and CSS, and integration technologies/protocols (APIs, REST, HTTP, SFTP, etc.).
Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.).
Bachelor’s degree in quantitative/analytical degree, such as engineering, computer science, statistics, or economics.
Experience working in one of the following industries: Software, Hospitality, Financial Services, Automotive, B2B, and/or Retail
Company
Medallia
Medallia provides SaaS platform focused on customer experience management.
1001-5000 employees
H1B Sponsorship
Medallia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (33)
2022 (56)
2021 (47)
2020 (58)
Funding
Current Stage
Public CompanyTotal Funding
$325MKey Investors
Ankona Capital PartnersSequoia Capital
2021-07-26Acquired
2019-07-18IPO
2019-02-28Series F· $70M
Leadership Team
Eli Portnoy
SVP and GM
Rajendran Nair
Vice President Product Marketing
Recent News
2024-11-28
2024-11-07
Company data provided by crunchbase
