MetLife · 4 hours ago
Director, Strategy & Planning- TAM Operations
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Asset ManagementFinancial Services
H1B Sponsor Likely
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Responsibilities
Assists in defining and continuously refresh service strategy, leveraging external market trends and metrics to support strategic direction
Implement STD/AMS service strategic business efforts and transformation to develop and execute well-informed strategic plans
Drive business process and technology requirements to effectively execute on strategies including providing comprehensive business, operational, and project support
Lead and support adoption of new claim model efforts across STD/Absence operations
Identify strengths, weaknesses, and opportunities for improvement within the operation
Identify and interpret customer data, internal metrics, industry trend data, and partner feedback to deliver insights and leverage the information to produce recommendations and incorporate into ongoing operational enhancements
Define business case for all team initiatives to improve service delivery and successful progress against those plans including a solid change management process and adoption rate
Support team through implementation of practices which result in the organization consistently meeting and/or exceeding its customer and performance metrics
Collaborate with partners across departments and the Enterprise to meet and exceed all objectives
Leveraging the identified opportunities partner with the Disability Solutions Train to drive automation and efficiencies reducing errors and increasing productivity
Drive communication across and into organization regarding process improvements, capabilities enhancements, etc.
Coordinate and lead myVoice initiatives on behalf of the department
Facilitation and planning of agenda of staff meetings: Lead and participate in STD/Absence Team Meetings including, but not limited to, Town Halls, On-site/Off-site meetings, meetings with direct reports, meetings with GSO senior leadership teams.
Qualification
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Required
7-10 years of experience, preferably a mix of management consulting, financial services and/or technology, customer service, marketing or operations
Proven success in planning, governance, and execution in positions of similar scope and complexity
Strong communication skills (verbal, written and presentation)
Proven track record of building collaborative partnerships and alliances at all levels while holding people accountable; ability to operate effectively in a global and highly matrixed environment
Strong Executive leadership skills. Collaborative partner able to influence and drive accountability across organizational, geographic and domain boundaries for alignment, approvals, decision-making and governance. Experience leading large, matrix managed initiatives
Ability to work in a fast-paced environment and adapt to changing priorities
Prior experience managing or coordinating complex projects, including the ability to create and execute project plans.
Attention to detail and strong organizational skills
Preferred
Moderate knowledge of business operations, planning, budgeting, re-engineering, and performance measures is a plus.
Strong knowledge of company and department operations and leave based programs preferred
Benefits
Comprehensive health plan that includes medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
Retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
Employee Assistance Program (EAP)
Digital mental health programs
Parental leave
Volunteer time off
Tuition assistance
Company
MetLife
MetLife is a provider of insurance, employee benefits, and financial services .
H1B Sponsorship
MetLife has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (61)
2022 (165)
2021 (96)
2020 (78)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-20Post Ipo Debt· $500M
2000-04-28IPO
Leadership Team
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