MetLife · 7 hours ago
AVP, Absence & Disability Claims
United States
Full-time
Remote
Mid, Senior Level, Lead/Staff
12+ years exp
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Responsibilities
Developing claims processing strategies for new client
Hiring, onboarding, and ensuring processes in place in preparation for new client
Driving operational efficiency to meet and exceed client expectations
Leads strategic planning and execution of standardized sourcing strategy for the client across sites, products
Lead responsibility for developing and executing strategic and operational plans aimed at achieving both growth and profitability targets across STD/AMS
Effectively manage internal and external partner relationships including service and sales operations
Leads claim sourcing strategy, NPS and advocate decisions, strategy and GOSC relationship for their customer
As a member of the leadership team, build relationships across all key stakeholders to ensure partnership and collaboration in driving strategy, execution, and sustainable growth
Liaise with leaders inside and outside of the business to ensure capability alignment with strategies and objectives
Gather intelligence on internal and external claims best practices and ensure compliance regulation
Collaborate with peers to establish and rollout consistent claims standards: policies, procedures and tools including defining technical rules for claims operations
Accountable for appropriate claims metrics, KPIs and dashboards (i.e., inventory, quality, and staffing)
Define US performance standards and regularly monitor performance and risks/issues resolution plans
Define talent requirements including skills, training, and certifications
Participate in claims capability leader recruitment and assessment, support capability and capacity planning within claims operations
Qualification
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Required
Accomplished and highly capable insurance professional with 12+ years of experience in a senior management operations role with a consistent record of delivering superior results, in the group insurance/employee benefits business
Must have demonstrated leadership skills that reflect experiences building a foundation for innovative change and establishing next generation claims servicing platforms, teams and processes, a significant change agent and innovator in claims operations.
End to end knowledge of Disability and Absence claims
Proven claims leadership experience in a complex, multi-channel claims structure to retain best in class industry results
Proven ability to maintain and develop relationships with key customers and intermediaries.
Must be able to communicate clearly and effectively, both written and verbal; exceptional presentation skills required.
Strong influence, negotiation and conflict resolution skills needed.
Possess the ability to work in a matrix environment and manage multiple priorities and processes.
Proven ability to manage multiple priorities and possess strong project management skills.
Possess excellent analytical, decision making and problem-solving skills.
Understands the market needs that influence the delivery of excellent Customer Service and can be proactive in modifying MetLife’s claims delivery to support customer value and operational efficiency.
Possess a metric-driven focus combined with strong strategy development and execution skills
A strong team builder dedicated to developing talent who understands that success is dependent upon the performance of the team and not individual team members. Able to create strong morale within the team and is committed to developing talented people to create a world class claims resolution operations
High degree of business and financial acumen including budget management
Undergraduate degree required
Preferred
MBA or other advanced degree preferred.
Benefits
Comprehensive health plan that includes medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
Retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
Employee Assistance Program (EAP)
Digital mental health programs
Parental leave
Volunteer time off
Tuition assistance
Company
MetLife
MetLife is a provider of insurance, employee benefits, and financial services .
10001+ employees
H1B Sponsorship
MetLife has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (61)
2022 (165)
2021 (96)
2020 (78)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-20Post Ipo Debt· $500M
2000-04-28IPO
Leadership Team
Michel A. Khalaf
President and CEO, and Executive Leadership Team Member
Koley Corte
Senior Vice President and Chief Marketing Officer, Corporate and Institutional
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