EXPECTEL · 7 hours ago
Senior Voip Engineer
United States
Full-time
Remote
Senior Level
Maximize your interview chancesTelecommunications
Hiring Manager
Shalom Moskowitz
Insider Connection @EXPECTEL
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Responsibilities
Troubleshoot and Provision VoIP devices such as Yealink or Polycom IP Phones
Create SIP Trunks and configure them in the customers equipment
Capturing PCAP’s (Wireshark) and using the information to troubleshoot
Work with IT Companies to set up and fix VOIP related issues
Apply feature requests and feature changes for customers
Ownership and accountability for reported issues is very important, we need to respond in a timely manner and follow up to make sure it gets resolved.
Answer trouble tickets via our ticketing system or via phone call
Work side by side with the sales department to make sure new customers implementation go smooth
Propose improvements on procedures and problems if there are areas of opportunity
Qualification
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Required
Customer service oriented
Great troubleshooting skills
Experience providing technical support for Hosted PBX platforms
Troubleshoot and Provision VoIP devices such as Yealink or Polycom IP Phones
Create SIP Trunks and configure them in the customers equipment
Capturing PCAP’s (Wireshark) and using the information to troubleshoot
Work with IT Companies to set up and fix VOIP related issues
Apply feature requests and feature changes for customers
Ownership and accountability for reported issues
Respond in a timely manner and follow up to make sure it gets resolved
Answer trouble tickets via our ticketing system or via phone call
Work side by side with the sales department to make sure new customers implementation go smooth
Propose improvements on procedures and problems if there are areas of opportunity
Highly experienced VOIP Tech with background in hosted PBX Platforms such as: Netsapiens, Metaswitch, 3CX or Similar
Good understanding of networking equipment
Strong troubleshooting and critical thinking
Oral and written communication skills
Simply technical terminology when speaking with the customer
Ability to Multitask and work under pressure
Preferred
Knowledge in Adtran is a plus
Understanding of T1 PRI services is a plus
Company
EXPECTEL
Expectel specializes in helping companies like yours streamline and upgrade their entire communications platform with superior Internet, data, and telecommunications services.
Founded in 2013
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
