BAE Systems · 4 hours ago

Help Desk Anst II

Remote Work Considered

Full-time

Remote

Entry, Mid Level

$52K/yr - $89K/yr

2+ years exp

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AerospaceManufacturing

No H1B

U.S. Citizen Only

Security Clearance Required

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Responsibilities

Resolve technical problems in a help desk environment

Work with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies

Resolve access requests for user accounts and other desktop support functions

Where possible, use automated tools and scripts to improve efficiency and accuracy

Provide technical assistance, training and system documentation for users to promote efficient operation of applications

Perform other duties as assigned

Qualification

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Help Desk SupportTechnical Problem ResolutionDoD 8570.01-M IAT Level II CertificationAutomated ToolsScriptsAtlassian JiraAtlassian ConfluenceSharePointDocumentationCustomer Service ExcellenceDoD Customer SupportTechnical Field Degree

Required

High School Diploma and 6 years of relevant experience, or

BS/BA Degree and 2 years of relevant experience, or

MS/MA Degree and 0 years of relevant experience

Experience resolving technical problems in a help desk environment

Experience working with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies

Experience resolving access requests for user accounts and other desktop support functions

Experience using automated tools and scripts to improve efficiency and accuracy

Experience developing training and system documentation for users to promote efficient operation of applications

The applicant must be able to obtain and maintain a Secret clearance.

The applicant must meet DoD 8570.01-M IAT Level II or higher certification requirements on hire date or must obtain such within 6 months of being hired.

Pursuant to a government contract, this specific position requires US citizenship.