CoventBridge Group · 7 hours ago

Investigations Manager - Claims

United States

Full-time

Remote

Mid Level

$55K/yr - $65K/yr

3+ years exp

Maximize your interview chances

Customer ServiceOutsourcing

Insider Connection @CoventBridge Group

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Review all new assignments to include pre-investigative work, client supplied documents and SLAs to ensure all necessary information is present. Contact the client for any clarification and relay expectations to field investigators

Review and process daily updates to clients

Conduct quality control reviews of investigative work in assigned area of operation by ensuring client special handling instructions are followed, and case objectives and due dates are met

Ensure effective production and performance management within team by monitoring workloads

Communicate effectively with investigative field staff and client regarding progress of assigned cases, and recommendations for further initiatives

Monitor the progress and quality of the investigation from beginning to end to ensure the service level requirements are met, quality achieved and investigative planning is followed

Manage challenging caseload with high degree of customer focus

Approve payroll, expenses and time off for direct reports

Review and process investigator submitted work product. Focus on quality and compliance with customer expectations

Evaluate staff performance and work closely with Human Resources to ensure proper handling of employee topics

Review, act on, and respond to SARs (Service Action Requests) in a timely manner

Conduct regularly scheduled calls with your staff

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Property & CasualtyInsurance Claims ExperienceMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookAOE/COENon-surveillance InvestigationsQuality ControlDecisivenessWeb-hosted ServicesEmployee EvaluationRelationship Building

Required

Proficient in Property & Casualty lines of business

Ability to cultivable and build relationships

Ability to prioritize, organize, & multi task

Have excellent communication skills, both written and verbal

Be analytical and methodical in your approach to problem solving

Be able to act quickly and decisively

Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, as well as web-hosted services (i.e. GoToMeeting)

Proficient with AOE/COE and other business lines (CA only)

A Bachelor's Degree in Criminal Justice or closely related field with at least three (3) years of insurance claims investigative experience with at least one (1) year focused on non-surveillance field tasked based investigations

Or any combination of education and experience appropriate to demonstrate the competencies necessary to perform the essential job functions