Medvantx · 6 hours ago

Customer Service Associate

United States

Full-time

Remote

Entry Level

1+ years exp

Maximize your interview chances

Health Care

Senior Management

Insider Connection @Medvantx

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Place and receive calls and faxes to patients and Doctor’s offices for prescription refills as well as provide information and education on mail order pharmacy benefits available.

Responds accurately, promptly and courteously to patient questions and inquiries.

Promote one stop service to patients by assisting with routine questions concerning their pharmacy benefits. Refers calls appropriately to applicable support areas.

Handle incoming calls from patients to place refill orders, assist with general co pay inquiries and order status inquiries.

Provides timely and accurate information to incoming patient order status and product knowledge requests.

Accurately document each call taken or placed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Service ExperienceComputer ExperienceHIPAA KnowledgeCommunication ProficiencyDrug Names Familiarity