Cloudflare · 1 day ago
Technical Support Engineer, CDN/Developer Focused
Hybrid or Remote
Full-time
Onsite
Entry Level
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No H1B
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Responsibilities
Solve complicated problems and answer technical inquiries via phone, email, chat, and social media.
Work with customers on a variety of technical support issues and the Technical Operations team responsible for running the global distributed network.
Focus on providing support for Cloudflare's Content Delivery products: Workers, Speed, Images, Stream, CDN and others.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
You have worked as part of a team in a customer-facing role and want to progress your career as a support professional
You have solved issues from the network to the application layer
You have resolved front-end dashboard and API issues
You have analyzed and tuned website performance issues
You understand Javascript or other scripting languages
You have developed or maintained internet applications
You have experience with video encoding and streaming solutions
You have worked with SQLite or other database servers
You are comfortable communicating through various support channels and always put the customer first
You are a motivated self-starter and always looking to expand your existing skill set
Preferred
You are fluent in Portuguese, Spanish, German, Japanese, French or Mandarin
You are familiar with Cloudflare and have a site actively using our platform
You have a solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump) and developer tools (git/wrangler/npm)
You are familiar with Nginx, Apache, IIS or any other web servers
You are committed to gaining a deeper understanding of the following technologies: DNS / SSL / CDN - Cache / Cloudflare Workers
You have experience with Cloudflare Workers
Company
Cloudflare
Cloudflare is a web performance and security company that provides online services to protect and accelerate websites online.
Founded in 2009
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$332.2MKey Investors
Franklin TempletonFidelityUnion Square Ventures
2019-09-12IPO
2019-03-12Series E· $150M
2017-08-21Secondary Market
Leadership Team
Matthew Prince
Co-founder & CEO
Susan Hobbs
Chief of Staff to the CEO and COO
Recent News
theregister.com
2024-12-17
Company data provided by crunchbase
