Markforged · 8 hours ago
Field Service Technical Trainer - APAC
APAC, Remote
Full-time
Onsite
Mid Level
Maximize your interview chances3D Printing3D Technology
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Responsibilities
Provide technical training and support to our Reseller Partners
Oversee and assist with 3D Printer Installations at Customer Sites
Mentor, evaluate, and certify the skills of the Reseller Installers for future solo work
Attending meetings and trainings to maintain familiarity with current product
Provide follow-up support and engagement for Resellers you have engaged with
Update installation and troubleshooting documentation
30%-60% Travel depending on training schedule
Any other duties as reasonably required
Qualification
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Required
Experience providing training in a technical environment, either onsite setup training or in a classroom
Experience providing technical support for Additive manufacturing equipment
Active passport
Proven experience with Electronic Diagram literacy and diagnostics
Ability to multitask and work under pressure at times to meet deadlines
Customer service experience
Ability to work in a team-focused, deadline-driven environment
Strong project management skills with the ability to juggle multiple projects, organise and prioritise, and respond quickly to changes
Understanding of and enthusiasm for working across multiple cultures and time zones
Self driven, with the ability to take ownership of support cases while working within a team
Excellent communication and analytical skills
Excellent spoken and written English. Fluency in other languages is a plus
Preferred
CRM experience Salesforce, Slack, Jira, Confluence
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k)
Parental leave
Commuter benefits
Open PTO policy
Casual dress
A fully stocked kitchen
Bike storage
Free parking
Weekly catered lunches
Fitness perks
Company
Markforged
Markforged is a manufacturing company that invents a new 3D printing process to build parts with the strength of Continuous Carbon Fiber.
Founded in 2013
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$346.8MKey Investors
IQTSummit PartnersNext47
2024-09-24Acquired
2021-07-15Post Ipo Equity· $210M
2021-07-15IPO
Leadership Team
Shai Terem
Chief Executive Officer & President
David Benhaim
CTO and Co-Founder
Recent News
MarketScreener
2024-11-13
GlobeNewswire News Room
2024-11-12
Company data provided by crunchbase
