GitLab · 8 hours ago
Intermediate IT Helpdesk Analyst
Remote, APAC
Full-time
Remote
Mid Level
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Responsibilities
Triage all IT related questions as they arise
Build a knowledge base of IT practices and pragmatic problem solving in the handbook
Account management for password resets and lockout
Follow the sun support model with the ability to be flexible
Diagnose computer errors and provide technical support
Troubleshoot software and hardware
Support Weekly IT Onboarding Sessions for new Team Members
Employee lifecycle support: Onboarding, offboarding, application provisioning, account permissions management
Train end-users how to setup and use new technologies
Provide technical support over Zoom, Email, or through Slack
Qualification
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Required
Experience with Google Workspace and an interest in its administration
Experience managing mailboxes, Shared Mailboxes, and DLs
Some experience Automation & Scripting Mac and Linux environment
Hands-on experience supporting Mac and or Linux
Tolerance for repetitive or manual tasks, with a mind for automating said tasks
Some experience with SQL and Python
Configure, build, test, and deploy laptops using MDM tools
Experience working with Git
Ability to use GitLab and ServiceNow
Okta, Slack, and Zoom administrative experience
Security Focused
Strong written and vertical communication
Benefits
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and development budget
Parental leave
Home office support
Company
GitLab
GitLab is a web-based Git repository manager that offers a variety of features for software development teams.
Founded in 2014
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$413.5MKey Investors
ICONIQ GrowthGoogle VenturesAugust Capital
2021-10-14IPO
2019-09-17Series E· $268M
2018-09-19Series D· $100M
Leadership Team
Sam Chen
CEO & Founder
William Staples
CEO
Recent News
MarketScreener
2024-12-09
2024-12-06
2024-12-06
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