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GitLab · 1 day ago

Accounts Receivable Analyst, APAC

Remote, APAC

Full-time

Remote

Mid Level

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Comp. & Benefits

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Responsibilities

Take charge of managing an AR portfolio valued at 15-25 million, demonstrating your expertise in navigating varying complexities

Provide exceptional support by efficiently managing the Zendesk case queue specific to your portfolio, ensuring inquiries and concerns are addressed promptly and professionally.

Review customer cash on account and meticulously evaluate credit balance applications, leveraging your acumen to maintain accurate account records.

Skillfully oversee accounts on third-party billing portals (such as Ariba, Coupa, Taulia, etc.), ensuring seamless transactions and streamlined processes.

Expertly manage an AR portfolio, auto-pay and support hold accounts, ensuring operational efficiency and contributing to a seamless customer experience.

Learn to navigate GitLab, creating issues and Wiki pages enhancing collaboration and contributing to documentation accuracy.

Play an active role in driving continuous process improvement, actively participating in the implementation of strategies that elevate operational effectiveness.

Serve as the first point of contact for customer disputes and escalations, demonstrating your diplomatic and solution-oriented approach to conflict resolution.

Quarterback the remediation of potential bad debt on a quarterly basis, showcasing your commitment to fiscal responsibility and risk mitigation.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Accounts Receivable ManagementStrategic Portfolio ManagementZendeskThird-Party Account ManagementSubscription BillingZuoraSFDC

Required

Strategic Portfolio Management: You'll excel by skillfully managing assigned portfolios ranging from 15 to 25 million dollars, demonstrating your knack for precision, organization, and maximizing revenue potential.

Subscription Billing Know-How: Your foundational understanding of subscription-based billing will set the stage for effectively navigating the nuances of modern billing models, contributing to seamless financial operations.

Analytical Brilliance: Your innate analytic capabilities will shine as you dissect data, uncover insights, and contribute to informed financial decisions that drive our success.

Critical Thinking: Your prowess in critical thinking and concept application will be evident as you solve complex puzzles, translating financial concepts into actionable strategies.

Deadline Driven: You're results-driven with an innate ability to work under pressure, consistently delivering exceptional outcomes within tight timelines.

Task Prioritization Champion: Juggling multiple AR tasks will be your forte, ensuring that high-priority responsibilities are tackled first while maintaining the big picture perspective.

Communication & Collaboration: Your exceptional communication skills will shine in your interactions with cross-functional teams, fostering collaboration and shared success.

Must be able to work in US time zones mainly Pacific time zone with the overlap of at least 4 hours

Preferred

Zuora & SFDC Proficiency: While not essential, your familiarity with Zuora and SFDC will be a strong asset, empowering you to hit the ground running and enhance our operations seamlessly.