63 applicants

GitLab · 2 days ago

UX Research Operations Coordinator

Remote, EMEA

Full-time

Remote

Entry Level

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Comp. & Benefits

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Responsibilities

Oversee all aspects of participant recruitment for UX research, including sourcing, outreach, screening, scheduling, managing participation agreements, ensuring privacy compliance, and handling incentives

Continuously assess team needs, identify gaps, and implement improvements to research operations and processes

Maintain accurate and standardized documentation, including the UX Research Operations handbook and templates

Work closely with Product Designers, Product Managers, and UX Researchers to understand their recruitment needs and ensure successful delivery

Manage relationships with external providers, such as recruitment platforms and digital rewards services

Handle provisioning and deprovisioning of access to ReOps tools

Support participant and customer privacy by addressing data requests responsibly

Assist the Senior ReOps Coordinator with panel management, repository oversight, and other operational tasks

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

UX Research OperationsParticipant recruitmentProcess improvementCommunicatorDocumentation managementRelationship managementPrivacy complianceProblem-solving mindset

Required

You have experience in UX Research Operations or a similar coordination role in a research environment.

You’re passionate about growing your career in UX Research Operations at GitLab, understanding that this role does not lead to a UX Researcher position.

You excel at managing multiple research operations projects simultaneously with efficiency and precision.

Your written and verbal communication skills enable you to collaborate effectively with internal teams and external participants.

You’re excited to enhance our research operations processes and bring prior experience in process development for research teams.

You’re a self-starter with a creative approach to problem-solving, attention to detail, and a focus on results.

GitLab’s values of Collaboration, Results, Efficiency, Diversity, Iteration, and Transparency resonate deeply with you.

You thrive in a culture that encourages self-learning and self-service, embracing these principles as part of your daily work.