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Company

Natera · 1 day ago

Supv, Patient Success

United States

Full-time

Remote

Mid, Senior Level

$67K/yr - $84K/yr

5+ years exp

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Responsibilities

Supervise a team of Patient Success Specialist

Daily supervision of staff to include all department sub-teams

Assists with feedback on hiring, discipline, and performance evaluations.

Ensures the team exceeds all performance KPIs and metrics

Responsible for monitoring and QA of inbound and outbound calls and providing feedback

Responsible for monitoring and QA of emails and faxes.

Oversees the process of providing coverage for employee vacation and sick calls.

Provides backup for scheduling as needed.

Provides department orientation for all direct reports and coordinates training per job description.

Assures that ongoing training is provided for established employees.

Liaison with internal departments to promote ongoing communication and ensure accuracy.

Acts as the first level of escalation to patient concerns and complaints.

Assists staff with enforcing policy.

Assists management with regular meetings for all staff and ensures meeting minutes are completed within 24 hours.

Works with the sub-teams to manage the entire process from insurance verification to final collection.

Handles the supply orders for the department

Monitors and validates adherence to Policies and Procedures, auditing as necessary.

Monitors and evaluates employee productivity and performance to goal.

Assists with the completion of all required projects and reports in a timely fashion on a daily, weekly, or monthly basis per the direction of management.

Develops, monitors, coaches, and manages staff, ensuring the development of employees through orientation, training, establishing objectives, communicating rules, and constructive discipline.

Promotes a positive working environment through role modeling, team development, respect, fairness, and consistency.

Qualification

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Healthcare experienceInsurance claims managementHealthcare reimbursement knowledgeAnalytics skillsMicrosoft OfficePayer eligibility knowledgeHealthcare research skills

Required

Bachelor’s degree or equivalent in Healthcare, Marketing, or Business related field

5(+) years of Healthcare experience

Experience with insurance claims submission and management software (experience with Xifin, AMD, and LIMS platform a plus)

Thorough knowledge of the healthcare reimbursement environment (government and private payers), including coverage, coding, and payment and understanding of insurance billing practices

Demonstrated ability to use analytics to develop, analyze payments, and diagnose issues

Strong communication skills, both verbal and written

Strong computer skills

Training in business administration, accountancy, sales, marketing, computer sciences, or similar vocations

Typically requires at least two (2) years of directly related and progressively responsible experience

Ability to perform simple analysis and discuss with upper management

Skilled in Microsoft Office: Word and Excel

Ability to communicate effectively both orally and in writing

Strong interpersonal skills

Strong organizational skills and attention to detail

Ability to proficiently use computers and standard office equipment

Working knowledge of Microsoft Office