Be an early applicantLess than 25 applicants

Company

Zuora · 1 day ago

Technical Account Manager (TAM)

Remote - EMEA

Full-time

Hybrid

Mid Level

3+ years exp

Maximize your interview chances

BillingDeveloper APIs

H1B Sponsor Likely

Insider Connection @Zuora

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Conduct requirements gathering, gap analysis, testing and support sessions with customers.

Work directly with Zuora Product Engineers on customer use cases and feedback.

Create, review and understand data/object models documentation.

Create, review and understand process flows and architecture diagrams.

Help maintain the overall customer health and be focused on the technical health of the customer.

Establish and maintain system configuration, architectures and an overall runbook for each of your customers.

Provide your customers with expertise on their Zuora product configuration, our Zuora APIs and integration best practices.

Document requirements and user stories and reviews the list of requirements/user stories with the customer for sign-off.

Design and document sound functional and technical solutions, including process flows, technical customizations, and integrations.

Provide guidance and updated best practices to customers using quarterly roadmaps and new features.

Follow up with customers to ensure delivered work meets original requirements and approved designs.

Review with the customer new or updated solutions, ensure the customer is satisfied with the work performed.

Develops and delivers custom customer solution specific training materials.

Supports the customer with regularly scheduled calls to answer functional and technical questions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Enterprise level experienceCustomer-facing solution deliveryERP solutionsOrder to CashBilling solutionsCRM solutionsSQLPLSQLAPI documentationZuora workflowsBusiness analysisSystems designIntegration implementationUser interface designMultiple projects management

Required

At least 3-5 years of enterprise level experience delivering moderate to complex Revenue and Finance solutions

At least 3 to 5 years of experience in customer-facing solution delivery within a professional services organization, as a Technical Account Manager or Solution Architect and/or Senior Business Consultant with a leading technology consulting company.

3-5 years of enterprise level expertise with ERP, Order to Cash, Billing, and/or CRM solutions a plus.

Code experience such as SQL, PLSQL or another programming language Object oriented framework experience.

Ability to review API documentation and assist customers in determining how best use APIs and troubleshoot API integrations.

Ability to review Zuora workflows and assist customers in troubleshooting these workflows.

Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.

Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation.

Experience with solution implementation in the areas of revenue recognition, order-to-cash including account receivables, finance, and general ledger.

Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment.

Experience managing tasks on multiple projects simultaneously.

Benefits

Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs

Medical, dental and vision insurance

Generous, flexible time off

Paid holidays, “wellness” days and company wide end of year break

6 months fully paid parental leave

Learning & Development stipend

Opportunities to volunteer and give back, including charitable donation match

Free resources and support for your mental wellbeing

Company

Zuora

Glassdoor

3.8

Zuora provides cloud-based software on a subscription basis that helps companies launch, manage, and transform into a subscription business.

Founded in 2007

Redwood City, California, USA

1001-5000 employees

https://www.zuora.com

H1B Sponsorship

Zuora has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (24)

2022 (50)

2021 (50)

2020 (45)